topic Re: Geetting Error - While installing ActiveGate in Open Q&A

Geetting Error - While installing ActiveGate

anuj — Thu, 23 Apr 2026 06:43:51 GMT

Hello Team,

I am trying to setup active gate on my local Ubuntu server. I tried multiple times on other server as well however every time i install Active Gate i Get the below error:

2026-04-22 08:40:59 UTC Cleaning autobackup...
2026-04-22 08:40:59 UTC Waiting for modules download. Timeout in 15 minutes.
2026-04-22 08:41:59 UTC Waiting for modules download. Timeout in 14 minutes.
2026-04-22 08:42:59 UTC Waiting for modules download. Timeout in 13 minutes.
2026-04-22 08:43:59 UTC Waiting for modules download. Timeout in 12 minutes.
2026-04-22 08:44:34 UTC Capability download status is:
RemotePluginModule, ERROR, Autoupdate: Installer file download failed with exception: com.compuware.apm.collector.shared.autoupdate.AutoUpdateException: Error receiving a chunk: Error response received: COMMUNICATION_ERROR, reason=java.net.SocketException: Socket closed source=SERVER 8
2026-04-22 08:44:34 UTC Stopping Dynatrace Gateway...
2026-04-22 08:44:48 UTC
2026-04-22 08:44:48 UTC --------------------------------------------------------------
2026-04-22 08:44:48 UTC
2026-04-22 08:44:48 UTC The following problem(s) encountered:
2026-04-22 08:44:48 UTC ERROR: Download of the following Dynatrace ActiveGate capabilities has failed:
RemotePluginModule
2026-04-22 08:44:48 UTC
2026-04-22 08:44:50 UTC To re-try the installation, first uninstall Dynatrace ActiveGate as user 'root', using command '/opt/dynatrace/gateway/uninstall.sh', then repeat the installation.
2026-04-22 08:44:50 UTC To gather diagnostic data for troubleshooting, see: https://dt-url.net/6z038tm
2026-04-22 08:44:50 UTC Installation failed.
2026-04-22 08:44:50 UTC Log preserved in /var/log/dynatrace/gateway/dynatracegateway-install_20260422-140937.log

Can someone please help to fix this. Its not in my one enviroment I get this error in other free trial env. as well.

Re: Geetting Error - While installing ActiveGate

AntonPineiro — Wed, 22 Apr 2026 08:58:39 GMT

Hi,

Were you able to download ActiveGate shell script from tenant? It is important you are using latest shell script version and it is executed with root privileges.

Best regards

Re: Geetting Error - While installing ActiveGate

anuj — Wed, 22 Apr 2026 09:00:14 GMT

Yes, I have downloaded the ActiveGate from the tenant. Just facing issue while installing.

Re: Geetting Error - While installing ActiveGate

MaximilianoML — Wed, 22 Apr 2026 09:05:04 GMT

Hello guys,

So this usually points to a network/proxy/TLS issue on the ActiveGate host, not the Dynatrace environment itself, especially since it happens in multiple environments.

Re: Geetting Error - While installing ActiveGate

MaximilianoML — Wed, 22 Apr 2026 09:07:15 GMT

That means the server starts downloading the capability, but the HTTPS connection gets interrupted.

I’d suggest checking these first on the Ubuntu server:

Outbound access to Dynatrace on port 443
Make sure the server can reach the exact Dynatrace endpoints shown in the ActiveGate install page.
Proxy / SSL inspection
If your network uses a proxy or TLS inspection, ActiveGate may need explicit proxy configuration and the proxy/root CA imported.
Clean reinstall
Uninstall ActiveGate, clear the package/cache folders, then reinstall.
Logs
Check /var/log/dynatrace/gateway/ (or somewhere, not sure) for handshake, certificate, proxy, or connection reset errors.

Since it fails with RemotePluginModule download, I would focus on firewall/proxy/certificate trust first.

Re: Geetting Error - While installing ActiveGate

anuj — Wed, 22 Apr 2026 09:45:35 GMT

Checked below:

Outbound access to Dynatrace on port 443:

network is OK

proxy / SSL inspection check

env | grep -i proxy

Got nothing.

Checked SSL / certificate issues

Verify return code: 0 (ok)

Clean reinstall of ActiveGate

sudo /opt/dynatrace/gateway/uninstall.sh

sudo rm -rf /opt/dynatrace/gateway
sudo rm -rf /var/lib/dynatrace/gateway

Reinstalled. But still:

2026-04-22 09:29:58 UTC Cleaning autobackup...
2026-04-22 09:29:58 UTC Waiting for modules download. Timeout in 15 minutes.
2026-04-22 09:30:58 UTC Waiting for modules download. Timeout in 14 minutes.
2026-04-22 09:31:58 UTC Waiting for modules download. Timeout in 13 minutes.
2026-04-22 09:32:58 UTC Waiting for modules download. Timeout in 12 minutes.
2026-04-22 09:33:58 UTC Waiting for modules download. Timeout in 11 minutes.
2026-04-22 09:34:58 UTC Waiting for modules download. Timeout in 10 minutes.
2026-04-22 09:35:58 UTC Waiting for modules download. Timeout in 9 minutes.
2026-04-22 09:36:58 UTC Waiting for modules download. Timeout in 8 minutes.
2026-04-22 09:37:58 UTC Waiting for modules download. Timeout in 7 minutes.

Re: Geetting Error - While installing ActiveGate

MaximilianoML — Wed, 22 Apr 2026 10:02:46 GMT

You should also have ownloaded capability packages in /var/lib/dynatrace/packages and the Remote Plugin Module runtime/cache in /var/lib/dynatrace/remotepluginmodule, so removing only /opt/dynatrace/gateway and /var/lib/dynatrace/gateway can still leave stale capability artifacts behind.

Maybe try to remove them first, and we also expects meaningful free space in those areas: the packages directory is sized for 500 MB, the remote plugin runtime area for 2 GB, and the temp area for 4 GB.

Re: Geetting Error - While installing ActiveGate

anuj — Wed, 22 Apr 2026 10:06:47 GMT

I waited for the module to download. Now is Working.

Thanks for the help. 🙂