Support Tickets not able to access any more

harinhs1 — Tue, 05 May 2026 11:14:27 GMT

The chat support was removed on recently around May 1st, Got email to access the ticket, but the links are broken, any work around to view our ticket? No updates even if we reply to that email.

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Subject: [EXT]Your support case has been migrated to the new support portal

Thanks for reaching out to Dynatrace Support. We've moved over to a new support portal. Please follow this link or reply directly to this email to continue receiving support on your existing case.

For reference, your previous case number is 633545.

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one.dynatrace.com doesn't contain the link to tickets even after login.

Thanks,

Hari

topic Support Tickets not able to access any more in Open Q&A

Support Tickets not able to access any more