Why Are “Page change” Events Not Returned in userAction Queries?

Aboud1 — Sat, 23 May 2026 12:20:30 GMT

Hello Community,

We are noticing a discrepancy between the actions visible in the User Session timeline and the results returned from querying the userAction table.

Session contains the following visible events related to /en/home:

Load → loading of page /en/home
Page change → /en/home

From the session timeline, the total visible /en/home actions are 10.

However, when querying userAction, we are getting lower counts.

Query #1:

SELECT count(*)
FROM userAction
WHERE (
    targetUrl LIKE "%/en/home%"
    OR name = "loading of page /en/home"
)
AND application = "xxxxxx"
AND usersession.internalUserId = "xxxxxxxx"

Result: 7

Query #2:

SELECT count(*)
FROM userAction
WHERE (
    name = "loading of page /en/home"
    OR name = "/en/home"
)
AND application = "web.vodafone.com.eg"
AND usersession.internalUserId = "1778209989302OEJ4PVDRSB0PUEKFR0E6D2UP2S867H2M"

Result: 4

It seems that some “Page change” events visible in the session timeline are not queryable from the userAction table.

Has anyone faced similar behavior before?
Is there a recommended way to retrieve all visible session timeline actions (including Page change events) through queries?

Thanks.

Aboud

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Why Are “Page change” Events Not Returned in userAction Queries?