topic Re: Only can have one chat with Dynatrace Support under the new UI? in Open Q&A

Only can have one chat with Dynatrace Support under the new UI?

waikeat_chan — Mon, 04 May 2026 06:44:25 GMT

Am I missing anything?

Before this, I can open multiple chats to ask multiple questions at the same time.

Now in the new UI, seems like I can only ask a new chat after the current chat is closed/ended.

Am I missing anything? 🤔

BR,

Wai Keat

Re: Only can have one chat with Dynatrace Support under the new UI?

marina_pollehn — Tue, 21 Jul 2026 09:15:32 GMT

As a workaround you can also open the tickets via https://support.dynatrace.com/contact. There I do not encounter a limit.

Re: Only can have one chat with Dynatrace Support under the new UI?

sujit_k_singh — Thu, 23 Jul 2026 22:33:16 GMT

I’m seeing the same behavior. In both the new UI and the Support Portal, it appears that only a single active chat session can be maintained at a time. If a chat is already open, the portal shows "Continue chatting" rather than allowing a new chat to be started.

This seems different from the previous experience where multiple chat conversations could be handled in parallel.

Has anyone confirmed whether this is an intentional change or if there is still a way to have multiple concurrent support chats?

Re: Only can have one chat with Dynatrace Support under the new UI?

waikeat_chan — Sat, 25 Jul 2026 18:24:57 GMT

The answer I got (from asking them in the chat) is that this is intentional, so I don't think they would be changing it.

They also told me that a chat would automatically convert to ticket after few hours, so I guess your only best bet is wait for another few hours so that you can start a "second" (or I should say 'new) chat.