topic Dynatrace support Portal error when trying to upload files in Open Q&A https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-support-Portal-error-when-trying-to-upload-files/m-p/304377#M40233 <P><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-09-14 at 6.50.36 PM.png"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/34260iB95DB7BD024B6586/image-size/large?v=v2&amp;px=999" alt="Screenshot 2026-09-14 at 6.50.36 PM.png" title="Screenshot 2026-09-14 at 6.50.36 PM.png" /></span></STRONG></P><P>&nbsp;</P><P>&nbsp;</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><EM>Looks like we ran into an issue initializing this upload. Please try again later.</EM></DIV><DIV class="">&nbsp;</DIV><DIV class="">The error is very frustrating , since screenshots and other files cannot be attached to a support ticket for a <U><STRONG>timely resolution.</STRONG></U></DIV><DIV class="">&nbsp;</DIV><DIV class="">Please fix this as a priority</DIV></DIV></DIV></DIV></DIV></DIV> Tue, 15 Sep 2026 02:00:48 GMT dyn98007 2026-09-15T02:00:48Z Dynatrace support Portal error when trying to upload files https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-support-Portal-error-when-trying-to-upload-files/m-p/304377#M40233 <P><STRONG><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2026-09-14 at 6.50.36 PM.png"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/34260iB95DB7BD024B6586/image-size/large?v=v2&amp;px=999" alt="Screenshot 2026-09-14 at 6.50.36 PM.png" title="Screenshot 2026-09-14 at 6.50.36 PM.png" /></span></STRONG></P><P>&nbsp;</P><P>&nbsp;</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><EM>Looks like we ran into an issue initializing this upload. Please try again later.</EM></DIV><DIV class="">&nbsp;</DIV><DIV class="">The error is very frustrating , since screenshots and other files cannot be attached to a support ticket for a <U><STRONG>timely resolution.</STRONG></U></DIV><DIV class="">&nbsp;</DIV><DIV class="">Please fix this as a priority</DIV></DIV></DIV></DIV></DIV></DIV> Tue, 15 Sep 2026 02:00:48 GMT https://community.dynatrace.com/t5/Open-Q-A/Dynatrace-support-Portal-error-when-trying-to-upload-files/m-p/304377#M40233 dyn98007 2026-09-15T02:00:48Z