https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75318#M4438 <P>Hi,</P> <P>I suppose an environment that has 300 agents and 2 private ActiveGate (Dynatrace SaaS).</P> <P>Could you tell us whether some data loss occurs when 1 of 2 ActiveGate Stop?<BR /><BR />If yes, how can we avoid that?</P> <P>That can occur through a trouble or a planned maintenance.</P> <P>Thanks<BR />Noah Kobayashi</P> Tue, 03 Dec 2024 11:58:51 GMT nkobayashi1 2024-12-03T11:58:51Z https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75318#M4438 <P>Hi,</P> <P>I suppose an environment that has 300 agents and 2 private ActiveGate (Dynatrace SaaS).</P> <P>Could you tell us whether some data loss occurs when 1 of 2 ActiveGate Stop?<BR /><BR />If yes, how can we avoid that?</P> <P>That can occur through a trouble or a planned maintenance.</P> <P>Thanks<BR />Noah Kobayashi</P> Tue, 03 Dec 2024 11:58:51 GMT https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75318#M4438 nkobayashi1 2024-12-03T11:58:51Z https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75319#M4439 <P>Hi Noah,</P><P>the Agents should send their data to the other Security Gateway if it's reachable for them. You can find documentation on this here:</P><P><A href="https://www.dynatrace.com/support/help/installation/security-gateway/what-is-the-role-of-a-private-security-gateway/#do-i-need-to-install-multiple-security-gateways">https://www.dynatrace.com/support/help/installatio...</A></P><P>best regards<BR />Franz</P> Fri, 15 Jun 2018 11:35:45 GMT https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75319#M4439 franz_soengen 2018-06-15T11:35:45Z https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75320#M4440 <P>Hi Franz, </P><P>Thank you for your response. </P><P>If 1 of 2 Security Gateway stopped, OneAgents connecting the stopped Security Gateway should find another Security Gateway.<BR /><BR />And OneAgents check reachable Security Gateway every 5 minutes.<BR /><BR />("5 minutes" is provided by support(JIRA) in other topics) </P><P>So, we suppose that data loss up to 5 minutes.<BR /><BR />Could you tell me whether it is correct? </P><P>Best regards,<BR /><BR />Noah Kobayashi</P> Mon, 18 Jun 2018 06:59:43 GMT https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75320#M4440 nkobayashi1 2018-06-18T06:59:43Z https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75321#M4441 <P>Hi Noah,</P><P>OneAgent caches the data for some time. I didn't find documentation on how long but this should cover these 5 minutes.</P><P style="margin-left: 20px;">&gt;network outages will not create gaps in data. all metrics will be updated after the connection is back online.</P><P><A href="https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/179424/oneagent-network-outage.html" target="_blank">https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/179424/oneagent-network-outage.html</A></P> Mon, 16 Oct 2023 15:01:21 GMT https://community.dynatrace.com/t5/Open-Q-A/Data-loss-occurs-when-1-of-2-ActiveGate-stop/m-p/75321#M4441 franz_soengen 2023-10-16T15:01:21Z