https://community.dynatrace.com/t5/Open-Q-A/Hi-all-i-need-to-know-why-a-service-of-supported-tech-appears/m-p/83349#M5029 <P>Eric,</P> <P>a. Does your license support code level visibility ?</P> <P>b. if so, check the host and process group displays to see if there is any warning that indicates prevention of instrumentation</P> <P>Also, from the documentations:</P> <H2>Other reasons services may be classified as opaque</H2> <P>There can be cases where a service is considered opaque even when the service is recognized and of a supported technology. This can occur for the following reasons:</P> <P>&nbsp;</P> <UL> <LI>A process is offline though a service still makes calls to it. These types of opaque services are used to visualize dependencies in the context of availability problems.</LI> <LI>A process never started processing a request (the calling service receives an error or timeout) and therefore Dynatrace cant track the request in the process.</LI> <LI>A process hasn't completely restarted following OneAgent installation. By the time the process restarts, it should no longer appear as opaque.</LI> <LI>The framework processing the request at the specific port is not currently supported by OneAgent. If this is important to you, please submit a Request for Enhancement request for the specific framework and version</LI> <LI>The framework is supported, but OneAgent has run into a technical problem. In such a case, please <A href="https://www.dynatrace.com/support/contact-support/" target="_blank" rel="noopener">submit a Support ticket</A>. Describe the issue as best you can and include all details regarding your underlying framework, technologies, and versions.</LI> </UL> <P>(<A href="https://www.dynatrace.com/support/help/server-side-services/introduction/what-are-opaque-services" target="_self">https://www.dynatrace.com/support/help/server-side...</A></P> <P>Gil.</P> <P>&nbsp;</P> Tue, 03 Dec 2024 12:15:13 GMT gilgi 2024-12-03T12:15:13Z https://community.dynatrace.com/t5/Open-Q-A/Hi-all-i-need-to-know-why-a-service-of-supported-tech-appears/m-p/83348#M5028 <P>Hi all, I need to know why service of supported tech appears Opaque (see attached screenshot). thanks.&nbsp;</P> <P><IMG src="https://community.dynatrace.com/legacyfs/online/17665-screen-shot-2018-07-21-at-011343.png" border="0" /></P> <P>Service view shows at property level supported techs, so why that service appears Opaque?</P> <P>&nbsp;</P> Thu, 09 Dec 2021 13:47:02 GMT https://community.dynatrace.com/t5/Open-Q-A/Hi-all-i-need-to-know-why-a-service-of-supported-tech-appears/m-p/83348#M5028 etorrebl 2021-12-09T13:47:02Z https://community.dynatrace.com/t5/Open-Q-A/Hi-all-i-need-to-know-why-a-service-of-supported-tech-appears/m-p/83349#M5029 <P>Eric,</P> <P>a. Does your license support code level visibility ?</P> <P>b. if so, check the host and process group displays to see if there is any warning that indicates prevention of instrumentation</P> <P>Also, from the documentations:</P> <H2>Other reasons services may be classified as opaque</H2> <P>There can be cases where a service is considered opaque even when the service is recognized and of a supported technology. This can occur for the following reasons:</P> <P>&nbsp;</P> <UL> <LI>A process is offline though a service still makes calls to it. These types of opaque services are used to visualize dependencies in the context of availability problems.</LI> <LI>A process never started processing a request (the calling service receives an error or timeout) and therefore Dynatrace cant track the request in the process.</LI> <LI>A process hasn't completely restarted following OneAgent installation. By the time the process restarts, it should no longer appear as opaque.</LI> <LI>The framework processing the request at the specific port is not currently supported by OneAgent. If this is important to you, please submit a Request for Enhancement request for the specific framework and version</LI> <LI>The framework is supported, but OneAgent has run into a technical problem. In such a case, please <A href="https://www.dynatrace.com/support/contact-support/" target="_blank" rel="noopener">submit a Support ticket</A>. Describe the issue as best you can and include all details regarding your underlying framework, technologies, and versions.</LI> </UL> <P>(<A href="https://www.dynatrace.com/support/help/server-side-services/introduction/what-are-opaque-services" target="_self">https://www.dynatrace.com/support/help/server-side...</A></P> <P>Gil.</P> <P>&nbsp;</P> Tue, 03 Dec 2024 12:15:13 GMT https://community.dynatrace.com/t5/Open-Q-A/Hi-all-i-need-to-know-why-a-service-of-supported-tech-appears/m-p/83349#M5029 gilgi 2024-12-03T12:15:13Z