https://community.dynatrace.com/t5/Open-Q-A/OneAgent-backward-compatibility-to-SaaS-Cluster-version/m-p/90042#M5505 <P>Hi, </P><P>Our customer is planning to upgrade OneAgent once in every 2 years. </P><P>They know that the support term is 9 or 12 months. But, they think this term is too short. Because they can not stop their system only once a year or less. </P><P>I think they can keep using the old version with no support. However, I am worried that SaaS Cluster will no longer receive old OneAgent data in the future. </P><P>In this situation, could you tell me whether it is possible to continue using the specific old version for 2 years? I understand that such a situation is not recommended, but it will be appreciated if you can tell me.</P><P>Thanks,<BR />Noah Kobayashi</P><BR /> Thu, 30 Aug 2018 11:28:34 GMT nkobayashi1 2018-08-30T11:28:34Z https://community.dynatrace.com/t5/Open-Q-A/OneAgent-backward-compatibility-to-SaaS-Cluster-version/m-p/90042#M5505 <P>Hi, </P><P>Our customer is planning to upgrade OneAgent once in every 2 years. </P><P>They know that the support term is 9 or 12 months. But, they think this term is too short. Because they can not stop their system only once a year or less. </P><P>I think they can keep using the old version with no support. However, I am worried that SaaS Cluster will no longer receive old OneAgent data in the future. </P><P>In this situation, could you tell me whether it is possible to continue using the specific old version for 2 years? I understand that such a situation is not recommended, but it will be appreciated if you can tell me.</P><P>Thanks,<BR />Noah Kobayashi</P><BR /> Thu, 30 Aug 2018 11:28:34 GMT https://community.dynatrace.com/t5/Open-Q-A/OneAgent-backward-compatibility-to-SaaS-Cluster-version/m-p/90042#M5505 nkobayashi1 2018-08-30T11:28:34Z https://community.dynatrace.com/t5/Open-Q-A/OneAgent-backward-compatibility-to-SaaS-Cluster-version/m-p/90043#M5506 <P>We hereby to stop accepting the traffic from not supported versions. If you run into issues at not supported version, the only thing you are left with is upgrade OA.</P><BR /> Wed, 22 Jan 2020 21:06:47 GMT https://community.dynatrace.com/t5/Open-Q-A/OneAgent-backward-compatibility-to-SaaS-Cluster-version/m-p/90043#M5506 Radoslaw_Szulgo 2020-01-22T21:06:47Z