topic Re: Oneagent install failed on Windows in Open Q&A

Oneagent install failed on Windows

Shirai — Mon, 02 Mar 2020 09:04:49 GMT

Our customer tried to deploy Oneagent in a Windows environment, but received an error message similar to the attachment. I want to know the cause of the error and how to deal with it.

Re: Oneagent install failed on Windows

Julius_Loman — Mon, 02 Mar 2020 09:13:39 GMT

The best way would be to investigate log files of the installation first. On Windows, they are located in c:\ProgramData\dynatrace\Oneagent\log

Are any security hardening tools used on the hosts where the installation failed?

Re: Oneagent install failed on Windows

Shirai — Tue, 03 Mar 2020 08:25:37 GMT

Thank you for your comment.

No security handling tools are used.

Log obtained. Should further research create a ticket?

Re: Oneagent install failed on Windows

HMaddipati — Thu, 05 Mar 2020 11:59:56 GMT

Have you got solution for the above error?

Re: Oneagent install failed on Windows

skrystosik — Thu, 05 Mar 2020 13:01:25 GMT

I have question to you, did you download binary from Dynatrace GUI or somebody downloaded it directly from serwer via SFTP? In second aproach binary will not have configuration so agent will not be able to connect to dynatrace. I've had such case before with one of our clients.

Sebastian

Re: Oneagent install failed on Windows

Shirai — Fri, 06 Mar 2020 00:29:21 GMT

Thank you for your comment.

Our customers downloaded from the Dynatrace GUI.

Re: Oneagent install failed on Windows

Shirai — Fri, 06 Mar 2020 00:32:21 GMT

We created a support ticket as we don't have a solution. Thank you.

Re: Oneagent install failed on Windows

Shirai — Wed, 01 Apr 2020 01:25:12 GMT

After running the installer, setting the tenant with "Oneagentctl" solved the problem.

https://www.dynatrace.com/support/help/shortlink/oneagentctl#change-oneagent-communication-settings