topic Re: BSOD due to OneAgent Installation in Open Q&A

BSOD due to OneAgent Installation

pshinde — Fri, 10 Dec 2021 07:46:59 GMT

We deployed OneAgent on the Db server and it caused server reboot and BSOD . We removed the Agent and brought the server back normal . The question we got from platform is Did Dyantrace OneAgent install any driver on the server . We had this issue on 3 servers so far. Any input or solution appreciated.

Re: BSOD due to OneAgent Installation

radek_jasinski — Mon, 10 Dec 2018 09:39:26 GMT

The agent doesn't install any additional drivers on the monitored component's side.

It seems to me that the best solution in this case will be open a support ticket.

Re: BSOD due to OneAgent Installation

Julius_Loman — Mon, 10 Dec 2018 09:39:33 GMT

I've encountered the same issue at one customer who has Windows servers hardened and they are running multiple host security tools. Our issue was BSOD during installation of oneagentmon driver and it was caused by McAfee SolidCore running on the host. Even the SolidCore was running in update mode (mode when changes to the system are allowed), BSOD occurred.

Finally, I've been able to locate the issue to memory protection mechanism in SolidCore which interfered with Oneagent installation. Our solution was to temporarily disable memory protection in SolidCore during Oneagent installation (also during upgrades). Memory protection could be turned back on after oneagentmon driver was installed.

In your case check the logs first, probably this will be similar situation and also look for any antivirus/hardening software running on the same host.

Re: BSOD due to OneAgent Installation

Julius_Loman — Mon, 10 Dec 2018 09:42:23 GMT

@Radosław J. On windows, Oneagent installs the oneagentmon driver which is responsible for injecting code into applications. See more here.

Re: BSOD due to OneAgent Installation

skrystosik — Mon, 10 Dec 2018 09:51:05 GMT

@Julius L.

ins't it oneagentmon device not driver? Driver is confusing name 🙂

Re: BSOD due to OneAgent Installation

radek_jasinski — Mon, 10 Dec 2018 10:45:21 GMT

I agree with the sentence that driver is confusing name

Re: BSOD due to OneAgent Installation

Julius_Loman — Mon, 10 Dec 2018 10:48:17 GMT

It's both 🙂 There is a oneagentmon device present in the system that is handled by the oneagentmon driver. At least this my understanding.

Dynatrace help glossary refers both device and driver:

https://www.dynatrace.com/support/help/get-started/reference/glossary/#o

Re: BSOD due to OneAgent Installation

radek_jasinski — Mon, 10 Dec 2018 10:52:52 GMT

You are right 🙂