topic Re: description of the saas service provide by dynatrace in Open Q&A

description of the saas service provide by dynatrace

mguerrero — Mon, 20 Apr 2020 15:47:34 GMT

Hello

Somebody van help me with a description of the Dynatrace Software as service include, for example.

A cloud instance with XXX porcentage of availability, reply in other Datacenter, % of SLA, etc... , is for costumer that need that needs to include all this information in the contract.

Thanks

Re: description of the saas service provide by dynatrace

Radoslaw_Szulgo — Mon, 20 Apr 2020 15:56:46 GMT

IS that what you are looking for?

Dynatrace SaaS Service Level Agreement (SLA)

Re: description of the saas service provide by dynatrace

mguerrero — Mon, 20 Apr 2020 16:01:03 GMT

Hi, thanks, i have this document, but what im really looking for is a description of what includes the Saas service for the costumer, obviuosly one part is the Sla, but the description of the services is waht im looking for. Anyway tahnks for the answer

Re: description of the saas service provide by dynatrace

ChadTurner — Mon, 20 Apr 2020 16:11:58 GMT

So SaaS means that everything is hosted by Dynatrace, you just access the platform. That means you dont need any servers to host the cluster. But there are some draw backs as they now control storage, where if you were a managed customer, you can control all the storage and length, but you are providing the technology that it lives on.

https://www.dynatrace.com/support/help/how-to-use-dynatrace/data-privacy-and-security/data-privacy/data-retention-periods/?_ga=2.46855975.1851756803.1587394848-376706897.1587394848

That is only one for the differences, there are several more. Let me know if you need any other assistance.

Re: description of the saas service provide by dynatrace

Radoslaw_Szulgo — Mon, 20 Apr 2020 16:18:52 GMT

There's also a comparison of deployment models https://www.dynatrace.com/platform/deployment-models/

Re: description of the saas service provide by dynatrace

ChadTurner — Wed, 22 Apr 2020 16:55:21 GMT

This should help you out: https://www.dynatrace.com/platform/deployment-models/?_ga=2.9208626.602574397.1587557314-579501396.1587557314