topic Re: Purepath "Request to public networks" monitored by Dynatrace in Open Q&A

Purepath "Request to public networks" monitored by Dynatrace

carlos_barroso — Thu, 30 Apr 2020 14:09:57 GMT

Hi,

Today in my environment monitored by Dynatrace I have the following situation: Step one of my application calls step two, which is a web service. This step two calls step three, which is another web service, also monitored by Dynatrace. However, this step 3 (web service) is being called by a URL with public IP and is thus recognized in the dynatrace as "Request to public networks".

The question I have is: Is it possible to visualize the purepath of this step three along with the purepath of steps 1 and 2? Remembering that all steps are monitored by Dynatrace.

Thank you!

Re: Purepath "Request to public networks" monitored by Dynatrace

AntonioSousa — Thu, 30 Apr 2020 14:58:12 GMT

This should be visible, given that you have a Dynatrace agent installed in the step3 machine. But several situations might occur, and I can imagine 2 of them:

If it is not getting it, something might be stripping the information along the way. Do you know if there is some special firewall in between step2 and step3?
It might be being served by an opaque service, some service that Dynatrace was unable to instrument on the server of step3.

Re: Purepath "Request to public networks" monitored by Dynatrace

ChadTurner — Fri, 01 May 2020 12:29:35 GMT

So since Step 1 has the agent and is calling step 2 witch is a 3rd party and then it is calling step 3 where another oneagent is, there might be some data that is missing since there is no agent on step 2. What you can do is turn that 3rd party into a 1st party and get a bit more granular with the data that you do get.

This can be done by: