topic Re: VMware plugin show vCenter offline / is waiting for data in Open Q&A

VMware plugin show vCenter offline / is waiting for data

Yosi_Neuman — Mon, 13 Dec 2021 10:16:18 GMT

Hi guys,

Customer using VMware plugin and connected successfully 2 vCenter.

The third vCenter is shown grey and as offline / waiting for data.

Where can we find the log of VMware plugin withing the cluster hosts logs in order to understand what is going on with this vCenter or maybe someone got a good explanation for this issue?

Yos

Re: VMware plugin show vCenter offline / is waiting for data

Julius_Loman — Tue, 12 Feb 2019 07:20:01 GMT

Check the logs on the ActiveGate. If you don't have a separate Environment ActiveGate installed, then check the logs of the ActiveGate on the cluster node. There definitely should be a relevant log entry.

Re: VMware plugin show vCenter offline / is waiting for data

Yosi_Neuman — Tue, 12 Feb 2019 18:03:04 GMT

Hi Julius

Thanks for your input here, but I can't find any activegate logs under the support archive nor vmware files under plugin q remote_plugin

Any other idea?

Yos

Re: VMware plugin show vCenter offline / is waiting for data

Julius_Loman — Tue, 12 Feb 2019 20:51:55 GMT

Do you have a separate environment ActiveGate? If not, logs of the embedded ActiveGate should be in /var/opt/dynatrace-managed/logs/gateway if I remember the path correctly. There dfinitely is an embedded activegate on each cluster node.

Re: VMware plugin show vCenter offline / is waiting for data

Yosi_Neuman — Tue, 12 Feb 2019 21:22:27 GMT

Thanks

Wil check and update

Yos

Re: VMware plugin show vCenter offline / is waiting for data

Julius_Loman — Wed, 13 Feb 2019 07:19:33 GMT

Actually it is: /var/opt/dynatrace-managed/log/security-Gateway on the cluster node (if your data directory is in the default location). Check the dynatracegateway_Debug.0.0.log.

Re: VMware plugin show vCenter offline / is waiting for data

Yosi_Neuman — Sun, 17 Feb 2019 15:56:14 GMT

Hi guys,

Quick update on this - after searching the logs of the AG with no luck and reaching support the issue was solved with upgrading the AG to version 159 (from 155)

All the best

Yos