topic Auto Alert Settings for MQ not seeming to be working in ActiveGate in Extensions

Auto Alert Settings for MQ not seeming to be working in ActiveGate

Larry_S — Wed, 17 May 2023 10:10:53 GMT

Hello,

we have using the MQ ActiveGate configured on our custom device configs to check the box for Auto Alert on DLQ messages, Auto-Alert on Retry channel status, and Auto-Alert on high queue depths.

But when I triggered a message to go to the Sys DLQ, trigger a channel, retry, and (finally) trigger a high queue condition, nothing seemed to register for the device.

Is there some other setting (in MQ, perhaps?) that we may have missed for these to work?

Re: Auto Alert Settings (for MQ) not seeming to be working. [Active Gate]

diego_morales — Mon, 28 Feb 2022 21:33:06 GMT

Hi Larry,

From what you are saying it all sounds properly configured.

Could you open a support case for it so they can take a look at your logs, etc.?

Thanks,

Diego

Re: Auto Alert Settings (for MQ) not seeming to be working. [Active Gate]

Michal_Gebacki — Tue, 24 May 2022 08:38:22 GMT

Hi @Larry_S, have you eventually opened a support ticket to this case? Or maybe have you found another way to find a solution?

Re: Auto Alert Settings (for MQ) not seeming to be working. [Active Gate]

Larry_S — Tue, 24 May 2022 11:45:28 GMT

Hi, Michael-

Our Dynatrace team did just that and they "magically" resolved the issues with the "auto alerts". Unfortunately, I was not made aware of what Hogwarts thing occurred.