topic Re: F5 BIG-IP LTM extension problem in Extensions

F5 BIG-IP LTM extension problem

yilmarh — Wed, 17 May 2023 11:47:01 GMT

Hello everyone, I just installed a F5 big-ip LTM extension on my Dynatrace SaaS environment, I tested networking configuration with an snmpwalk command and it's working well from my activegate (2), but when I try to configure my extension I have this problem:

Failed to assign monitoring configuration to Active Gate. Reason: The monitoring configuration requires Active Gate version 1.230.0 or later that supports data source snmp and belongs to group "env.production"

But my ActiveGate version is above 1.230.0 my current version is: 1.233.152 for both ActiveGates in my ActiveGate group env.production and those are up to date.

Please, cloud you give me some help to solve this problem?

Best regards

Re: F5 BIG-IP LTM extension problem

Radu — Tue, 15 Feb 2022 09:02:01 GMT

Hello,

You can try deleting the monitoring configuration and creating a new one.

However, if the problem persists please open a Support ticket so the issue can be investigated in more detail.

Best regards,

Radu

Re: F5 BIG-IP LTM extension problem

yilmarh — Tue, 15 Feb 2022 14:39:25 GMT

Hello Radu, thanks for your reply, I did it but the problem persist.

Best regards,

Yilmar

Re: F5 BIG-IP LTM extension problem

DanielS — Fri, 18 Mar 2022 13:35:34 GMT

Hi, In which log file you see that output?

Re: F5 BIG-IP LTM extension problem

Mike_L — Fri, 18 Mar 2022 17:29:09 GMT

By creating a monitoring configuration and then clicking on the "OK", "Error" state you're automatically brought to the relevant log lines.

Re: F5 BIG-IP LTM extension problem

DanielS — Fri, 18 Mar 2022 18:07:47 GMT

Thanks, but when I click See Logs option. I am redirected to the Dynatrace Self Monitoring Dashboard.

Re: F5 BIG-IP LTM extension problem

Mike_L — Fri, 18 Mar 2022 18:59:13 GMT

Usually that happens when your user does not have the access to read all log files.

Re: F5 BIG-IP LTM extension problem

DanielS — Fri, 18 Mar 2022 21:59:00 GMT

My user is cluster admin, but gonna check with another user. Thanks

Re: F5 BIG-IP LTM extension problem

Mike_L — Fri, 18 Mar 2022 22:49:25 GMT

Cluster admin is good enough 😊 Maybe you don’t have logs v2 enabled as you are on managed?

Re: F5 BIG-IP LTM extension problem

Babar_Qayyum — Sun, 20 Mar 2022 09:06:26 GMT

Hello @yilmarh

I am not sure this is related or not but while configuring the F5 devices, I was facing an error message. Later on, I found that the ActiveGate/s IP address/s must be allowed on the F5.

Once, the F5 admin allowed both IP addresses then, we were able to configure/fetch the data successfully.

Regards,

Babar