topic Re: Services still show as unmonitored in Extensions

Services showed as unmonitored

Naserati — Tue, 16 May 2023 13:04:52 GMT

Hi,

I have installed one agent extension for an Azure app service. ActiveGate is also set up and shows as connected to that OneAgent. Yet when I go into Dynatrace-> Azure and click on apps services, the service shows as unmonitored. What might I be missing? Any help is appreciated.

Thank you.

Re: Services still show as unmonitored

Yosi_Neuman — Sun, 17 Jul 2022 07:21:21 GMT

Hi @Naserati

Did you restart the app service?

If yes please check the logs to see if you see any errors

Location of logs

HTH

Yos

Re: Services still show as unmonitored

Naserati — Sun, 17 Jul 2022 14:54:26 GMT

Hi Yosi, yes I have tried those steps (install, provide environmentID and token, restart). I am reviewing the logs. What machine will they be on? My local machine doesn't have a D:\ (we are using dynatrace saas)

Re: Services still show as unmonitored

Naserati — Sun, 17 Jul 2022 15:07:05 GMT

I have been able to resolve this. I was probably generating the token from the wrong place (Dynatrace->Access Tokens instead of DeployDynatrace->Azure WebApp). I would still like to know where the location of logs is. Thank you for the help.

Re: Services still show as unmonitored

Yosi_Neuman — Sun, 17 Jul 2022 16:29:25 GMT

Hi @Naserati

IMO The logs should be on your Azure environment with all other azure extensions logs.

HTH

Yos