topic Re: Generic Cisco Device shows error in Extensions

Generic Cisco Device shows error

santruan — Mon, 15 May 2023 10:07:13 GMT

When configuring the Generic Cisco Device extension I have this error message:

Failed to assign monitoring configuration to ActiveGate. Reason: Extension com.dynatrace.extension.snmp-generic-cisco-device(1.4.6) not available in cache yet (queued for download)

When executing the dynatracesourcesnmp utility from the ActiveGate with the snmpwalk and snmpget parameters to the router I get a correct response in both cases (statusCode=0)

If anyone had this error and was able to correct it, I appreciate your help. Thank you

Re: Generic Cisco Device shows error

MateuszKacprzak — Thu, 27 Oct 2022 08:18:34 GMT

Hi @santruan,

This error doesn't mean that something is wrong. It means that the extension has not yet been downloaded. Wait a while and it should be fine.

Best Regards,

Mateusz

Re: Generic Cisco Device shows error

Ana_Kuzmenchuk — Fri, 04 Nov 2022 10:31:27 GMT

Hey @santruan, any luck with your issue? Was the post by Mateusz helpful? Hope everything works smoothly!

Re: Generic Cisco Device shows error

santruan — Mon, 07 Nov 2022 22:31:07 GMT

Thanks Mateus, actually the problem was due to the privacy protocol, apparently the wrong one was being configured. Now the extension is working without problems. Thank you very much