topic Re: Genesys/Pindrop Integration with Dynatrace in Extensions

Integrate Genesys Pindrop with Dynatrace Using Extensions

john_martin — Tue, 27 Jan 2026 10:53:02 GMT

Summary: This post covers how Genesys Pindrop can be integrated with Dynatrace. It explains extension usage, connectivity requirements, and which monitoring data can be included.

Has anyone had success working with Genesys to add monitoring points within the Genesys IVR and Pindrop auth framework?

Seems like a huge gap for Dynatrace not to have a plugin.

Re: Genesys/Pindrop Integration with Dynatrace

Mike_L — Fri, 07 Jul 2023 07:54:50 GMT

I don’t think so. Please go with a product idea.

Re: Genesys/Pindrop Integration with Dynatrace

afaruq — Mon, 18 Sep 2023 01:46:42 GMT

hi, we have GTSL - Genesys PS product and it integrates in our environment with an API layer with PinDrop API. We use Dynatrace to monitor GTSL hosts and the API interfaces.

Re: Genesys/Pindrop Integration with Dynatrace

john_martin — Wed, 14 Feb 2024 19:10:56 GMT

Would you be willing to share a little more as to how you implemented that?