topic Re: Generic Cisco Device shows error in Extensions

Generic Cisco Device shows error

AmayShah — Tue, 01 Apr 2025 09:47:10 GMT

Hi,
I am having trouble configuring my Cisco devices using the extension. The error in the config page takes me to the logs and events where I get this error:

"Query failed err=read udp" followed by a bunch of IPs and timeout args. The status code shows 38.

What could be the issue for this?

Re: Generic Cisco Device shows error

jegron — Thu, 05 Oct 2023 19:18:52 GMT

Hi @AmayShah !

Are you able to poll the device from the ActiveGate?

snmpwalk –v 2c –c yourcommunity yourTargetIP

Re: Generic Cisco Device shows error

bvypk — Thu, 26 Oct 2023 15:24:30 GMT

Yes, same issue for me but on a different extension IDRAC and when we check the snmpwalk command everything is working fine. but still same errors. Query failed err=read udp *******************:161: i/o timeout: Agent(*******😞 GetBulk timout args: .1.3.6.1.4.1.674********** : request timeout (after 3 retries) [status code=38]

Re: Generic Cisco Device shows error

jegron — Fri, 27 Oct 2023 07:18:31 GMT

Ok. I had an issue with large SNMP answer and network packet size (MTU). I had to define a Max. repetitions to avoid timeout: