topic Re: Connection reset by peer (IBM DataPower Extension) in Extensions

Connection reset by peer (IBM DataPower Extension)

serhat_balik — Thu, 05 Jun 2025 09:04:14 GMT

We've installed this plugin in our managed system. We can "telnet" port 5500 from ActiveGate VM of this appliance with no problems, but we're seeing this error in log files and also when we try to curl the XML Management Interface.

We have only one metric showing up in the UI, which is, "Connectivity". It shows 0.

Do you guys have any suggestions?

Re: Connection reset by peer (IBM DataPower Extension)

kalle_lahtinen — Thu, 08 Apr 2021 08:52:25 GMT

Hi,

I remember faintly that we had a similar issue, which was related to the access rights given to the user which we had defined in the DataPower endpoint config. Unfortunately I don't have any documentation about it, but it was fixed by the DataPower specialist who saw in the local DP logs that the user wasn't authorized to do what it was trying to do. It was directly fixed by him, so I indeed don't have the details about what rights exactly were required. But if that helps in any way, I'd recommend investigating this on the DataPower end.

Re: Connection reset by peer (IBM DataPower Extension)

Babar_Qayyum — Sun, 14 Aug 2022 07:50:43 GMT

Hello @kalle_lahtinen & @serhat_balik

What is the default port? I used 5550/5500/443 with and without credentials, but no metrics/services data is retrieving. What could be the issue?
Regards,
Babar

Re: Connection reset by peer (IBM DataPower Extension)

Mike_L — Sun, 14 Aug 2022 09:55:40 GMT

5550 is the default one (the default URL is in the display hint when setting up the extension)

Re: Connection reset by peer (IBM DataPower Extension)

Babar_Qayyum — Sun, 14 Aug 2022 10:46:34 GMT

Hello @Mike_L
Thank you. Is the given URL hint, or should it be the same URL? The DataPower person is unable to provide the correct information.

Regards,

Babar

Re: Connection reset by peer (IBM DataPower Extension)

Mike_L — Sun, 14 Aug 2022 10:48:27 GMT

There have been some customers with a different URL, but in 90-95% of the cases it has been the one in the displayhint.

Re: Connection reset by peer (IBM DataPower Extension)

Babar_Qayyum — Sun, 14 Aug 2022 10:52:53 GMT

Hello @Mike_L
I will go through with them and come back to you for further assistance if required.

Regards,

Babar

Re: Connection reset by peer (IBM DataPower Extension)

Babar_Qayyum — Thu, 18 Aug 2022 10:52:11 GMT

Hello @Mike_L

Once port 5550 (https://00.00.00.00:5550/service/mgmt/current) opened then we tried a user having the read access on the default and read/write access on all projects but we are not getting any sort of metric data plus the services. We used LDAP user.

What could be the issue?

What types of permissions are required?

Regards,

Babar

Re: Connection reset by peer (IBM DataPower Extension)

DavidMass — Thu, 18 Aug 2022 13:08:14 GMT

Hi @Babar_Qayyum,

Based on the properties, it appears some of the calls are working correctly. Can you please check the extension logs to see what may be going on?

C:\ProgramData\dynatrace\remotepluginmodule\log\remoteplugin\custom.remote.python.datapowerxml

/var/lib/dynatrace/remotepluginmodule/log/remoteplugin/custom.remote.python.datapowerxml

Thanks,
David

Re: Connection reset by peer (IBM DataPower Extension)

Babar_Qayyum — Sun, 21 Aug 2022 13:29:05 GMT

Hello @DavidMass

I did not find anyother thing except the following:

2022-08-21 13:12:02.156 UTC WARNING [Python][17093318922597055693][IBM DataPower][139800935380736][Thread-852] - [write] /dyna/dm_config/remotepluginmodule/agent/runtime/engine_unzipped/site-packages/urllib3/connectionpool.py:1013: InsecureRequestWarning: Unverified HTTPS request is being made to host '00.00.00.00'. Adding certificate verification is strongly advised. See: https://urllib3.readthedocs.io/en/1.26.x/advanced-usage.html#ssl-warnings
warnings.warn(

Regards,

Babar

Re: Connection reset by peer (IBM DataPower Extension)

xuyenpn — Tue, 05 Dec 2023 06:35:36 GMT

Now I have same issue. We using this URL: https://00.00.00.00:5550/service/mgmt/current for XML management Interface URL

Re: Connection reset by peer (IBM DataPower Extension)

Mike_L — Tue, 05 Dec 2023 09:02:27 GMT

You can try to curl that address from the ActiveGate to make sure that it isn't a network issue. If that works then open a support ticket.

Re: Connection reset by peer (IBM DataPower Extension)

xuyenpn — Tue, 05 Dec 2023 09:29:54 GMT

I tried to curl with -k option and result is successfully. If I try to curl without -k option then result is Failed with certificate. 😞

Re: Connection reset by peer (IBM DataPower Extension)

Mike_L — Tue, 05 Dec 2023 09:59:05 GMT

When configuring the extension you can select whether or not to require a valid certificate. It's up to every unique organization though to decide if they are fine with that.

You can also pass in a certificate chain to the extension through the configuration.

Re: Connection reset by peer (IBM DataPower Extension)

xuyenpn — Wed, 06 Dec 2023 06:33:49 GMT

Yes, But now I have error is below:

[ddc84298-211b-3c28-9590-6b657af1786e][7120909108104966235][7123][err]2023-12-05 11:04:31,471 [ERROR] dynatrace_extension.extension (ThreadPoolExecutor-0_0): Failed polling URL: https://IPAdress:5550/service/mgmt/current with domain: default. Status code: 500. Request: <?xml version="1.0" encoding="UTF-8"?><env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"><env:Body><dp:request domain="default" xmlns:dp="http://www.datapower.com/schemas/management"><dp:get-status class="DomainStatus"/></dp:request><dp:request domain="default" xmlns:dp="http://www.datapower.com/schemas/management"><dp:get-status class="IPAddressStatus"/></dp:request></env:Body></env:Envelope>. Reply: <?xml version="1.0" encoding="UTF-8"?>

Re: Connection reset by peer (IBM DataPower Extension)

xuyenpn — Wed, 06 Dec 2023 06:34:36 GMT

Everything is OK. But no data for DataPower in Dynatrace WebUI

Re: Connection reset by peer (IBM DataPower Extension)

Mike_L — Wed, 06 Dec 2023 07:48:41 GMT

The “OK” just means that the extension was found and ran. Not that it worked.

Re: Connection reset by peer (IBM DataPower Extension)

Mike_L — Wed, 06 Dec 2023 07:49:34 GMT

That 500 is coming from the DataPower device. Maybe check with the admin team there if they changed the path or something like that.

Re: Connection reset by peer (IBM DataPower Extension)

xuyenpn — Wed, 06 Dec 2023 07:55:43 GMT

Status is OK

But No metrics data

Re: Connection reset by peer (IBM DataPower Extension)

Mike_L — Wed, 06 Dec 2023 08:10:32 GMT

The OK just means that the extension was found, not that it managed to connect. The log files on the ActiveGate has any connection errors.