topic Re: AUTHENTICATION_ERROR in extensions v2 in Extensions

AUTHENTICATION_ERROR in extensions v2

AntonioSousa — Tue, 16 Apr 2024 16:02:36 GMT

I've got a Mulesoft v2 extension giving "AUTHENTICATION_ERROR" in logs.

Errors are like this:

Fastcheck status for task f_-2581046413453051556 - AUTHENTICATION_ERROR. Execution time 9213ms (ms)

ActiveGate is a Windows server. Everything else is relatively normal, AG is at latest version.

What might these errors mean?

Re: AUTHENTICATION_ERROR in extensions v2

Mike_L — Wed, 17 Apr 2024 10:25:20 GMT

The ActiveGate tries to connect to all mulesoft instances during the fastcheck. This error comes from the Anypoint python library. Did you provide the connected app with all access rights documented on the hub tile?

There might be additional error messages in the fastcheck log of the extension on the ActiveGate.

Re: AUTHENTICATION_ERROR in extensions v2

AntonioSousa — Wed, 17 Apr 2024 11:02:35 GMT

@Mike_L,

Yes, there are 404s on the fastcheck:

[05950f8b-4d4f-3d01-a9aa-18ba07330b3e][f_-2581046412313051556][5096][out]2024-04-16 15:34:41,044 [WARNING] api (MainThread): Error HTTP 404 from http://127.0.0.1:14599/extconfig/f_-2581046412313051556?feature_sets_json: b'Request send from non-python DataSource or feature sets are not present in extension.yaml'

There also seems to be connectivity issues, but they seem to happen afterwards:

[05950f8b-4d4f-3d01-a9aa-18ba07330b3e][f_-2581046412313051556][5096][err]2024-04-16 15:34:42,674 [ERROR] dynatrace_extension.extension (MainThread): Could not make request POST https://eu1.anypoint.mulesoft.com/accounts/api/v2/oauth2/token: ConnectionError(MaxRetryError("HTTPSConnectionPool(host='eu1.anypoint.mulesoft.com', port=443): Max retries exceeded with url: /accounts/api/v2/oauth2/token (Caused by ProtocolError('Connection aborted.', FileNotFoundError(2, 'No such file or directory')))"))

I'll have to check the access rights, with the person that has access to them.

Best Regards,

Re: AUTHENTICATION_ERROR in extensions v2

Mike_L — Wed, 17 Apr 2024 11:09:44 GMT

Python extensions aren't required to define feature sets, which is why you get the first 404. You can ignore that one.