topic Re: Extension not downloaded to ActiveGate in Extensions

The extension is not downloaded to ActiveGate

Yamis — Thu, 11 May 2023 13:42:12 GMT

I have created my first extension2.0 to scrape a Prometheus OpenMetrics endpoint but before I can reap the rewards of my labour it looks like I'm getting stuck near the very end.

ActiveGate 1.263.143 is deployed onto a Linux host.

The extension never gets pushed to the ActiveGate, even hours after being submitted.

Failed to assign monitoring configuration to ActiveGate. Reason: Extension custom:ome.extension(0.0.1) not available in cache yet (queued for download)
Failed to assign monitoring configuration to ActiveGate. Reason: Cannot extract extension from /var/lib/dynatrace/remotepluginmodule/agent/runtime/extensions/download/custom_ome.extension: checking signature failed

I'm not sure where to go to find out more detail in the logs.

Any help appreciated - thanks.

Re: Extension not downloaded to ActiveGate

AntonPineiro — Fri, 28 Apr 2023 08:20:37 GMT

Hi,

Extension's logs are in "/var/lib/dynatrace/remotepluginmodule<CONFIG>/remotepluginmodule" following this link.

I would check if all folder and sub-folders in "/opt/dynatrace/remotepluginmodule<INSTALL>/remotepluginmodule" have correct permisions and I would restart extension service.

You can check also troubleshoot extensions documentation.

Best regards

Re: Extension not downloaded to ActiveGate

rkdy — Fri, 28 Apr 2023 03:07:16 GMT

Hi,

Have you made sure to upload your certificate that was used to sign the extension to the ActiveGate Host, it needs to be present in the credential vault as well as in all of the ActiveGate Hosts that will run the extension?https://www.dynatrace.com/support/help/shortlink/sign-extension#upload

Re: Extension not downloaded to ActiveGate

Mike_L — Fri, 28 Apr 2023 07:47:14 GMT

This is indeed the cause of that error.

Re: Extension not downloaded to ActiveGate

Yamis — Fri, 28 Apr 2023 16:51:26 GMT

Awesome thanks folks!

That did indeed fix it, on to the next hurdle 🙂

It's a complicated process but I can see the security benefits.

Re: The extension is not downloaded to ActiveGate

vinay_korlepara — Fri, 05 Apr 2024 21:59:13 GMT

Hi Yamis,

Could you please help me how can you solve above issue.

Regards

Vinay V.

Re: Extension not downloaded to ActiveGate

agylpradipta — Mon, 13 May 2024 15:44:17 GMT

I'm using VSCode to build extension. When I create certificate it said that already uploaded to credential vault.
Then how to get the certificate file so I could upload it to activegate?

Re: Extension not downloaded to ActiveGate

AlanAldrete — Wed, 17 Jul 2024 21:03:25 GMT

Hi,

In VSCode, you can download the certificate from your user or workspace settings depending on your configuration, in there it will show the local path where the created certs are store. You can copy it and upload it to the AG server.

Alan

Re: The extension is not downloaded to ActiveGate

nareshkumarg — Fri, 03 Apr 2026 23:40:50 GMT

If I use VScode then the certificate is named as CA.pem. Copying the file to the AG under the following location and restarting the DEC service is enough or should I do additional steps.

C:\ProgramData\dynatrace\remotepluginmodule\agent\conf\certificates