topic IBM i extension error in Extensions

IBM i extension error

WarinthonT — Mon, 19 Aug 2024 07:32:49 GMT

Hello, I am trying to configure an IBM i extension.

It shows an error that the version is not supported. But there is no our version.

It shows 7.4TR0 but we are using 7.4TR9.

Unable to configure authentication for ActiveGate. Reason: Unable to connect. or the operating system version and patch level are not supported. The correct version is 7.3TR12+, 7.4TR6+ or 7.5. Your current version is 7.4TR0.

I double checked that my version is 7.4TR9 showing the incorrect version. and checked that the PTF group level is supported, but still can't configure it

Re: IBM i extension ERROR

Mike_L — Thu, 11 Jul 2024 09:08:22 GMT

Hi,

This is the query we execute to get the patch level: SELECT PTF_GROUP_NAME, PTF_GROUP_DESCRIPTION, MAX(PTF_GROUP_LEVEL) AS PTF_GROUP_LEVEL, PTF_GROUP_TARGET_RELEASE FROM QSYS2.GROUP_PTF_INFO WHERE PTF_GROUP_STATUS='INSTALLED' GROUP BY PTF_GROUP_NAME, PTF_GROUP_DESCRIPTION, PTF_GROUP_TARGET_RELEASE

Can you check what your PTF_GROUP_LEVEL is set as on the row where PTF_GROUP_DESCRIPTION is TECHNOLOGY REFRESH?

Re: IBM i extension ERROR

WarinthonT — Thu, 11 Jul 2024 09:13:37 GMT

I checked it's level 26

and Can I use sub system IP (local in physical machine) instead of Physial Host IP for configure?

Re: IBM i extension ERROR

diego_morales — Thu, 11 Jul 2024 13:57:15 GMT

Hi there,

Could you show the exact output from that SQL query Mike posted? It looks for a specific string in the result set.

Make sure you use the exact same user you are using from the extension, not your own personal one. IBM i restricts visibility of SQL rows returned depending on the type of user, so not all rows may be returned for all users.

Thank you