topic Re: Fortinet Fortigate extension - missing information in Extensions

Fortinet Fortigate extension - missing information

soportetr — Wed, 19 Jun 2024 08:26:03 GMT

Hello everyone,

The fortigate extension was configured and everything is OK. However, it does not display information. Attached images for more information:

What could be missing?

Thanks in advance

Re: Fortinet Fortigate extension - missing information

JamesKitson — Tue, 18 Jun 2024 20:48:23 GMT

The logs should have more information. If there are handled exceptions (e.g. authorization etc...) you can see an OK state but no data.

Your best option will be working with support so they can help review the logs.

Re: Fortinet Fortigate extension - missing information

Peter_Youssef — Wed, 18 Sep 2024 15:04:37 GMT

Hi @soportetr

ensure extension execution controller is enabled properly on the monitoring tenant.
wait few minutes.
if you have the UN, PW remove the old configurations.
add new configurations.
if you're using access token, don't use UN and PW.
if you're using https > enable https.

Re: Fortinet Fortigate extension - missing information

Peter_Youssef — Wed, 18 Sep 2024 15:08:01 GMT

@soportetr ensure you're not selecting a specific management zone where the FortiGate entities aren't listed and configured under the management zone rules