topic Re: Timeout during wmi connect in Extensions

Timeout during wmi connect

rastislav_danis — Wed, 16 Oct 2024 07:09:21 GMT

Hi,

customer has several remote winOS vms for remote wmi monitoring, that responds slowly. Wbemtest utility shows 15+ seconds until connection is made. Remote Windows Extension apparently doesn't wait so long so it treats such devices with "access denied" error message in log. What exactly is time limit of WMI data source in extension 2.0 that needs to be fulfilled? Is there an option to extend this limit?

Thanks

Re: Timeout during wmi connect

Peter_Youssef — Wed, 16 Oct 2024 08:05:52 GMT

Hello @rastislav_danis

If possible to review the attached resources:

Hoping it adds value.

KR,

Peter.

Re: Timeout during wmi connect

rastislav_danis — Wed, 16 Oct 2024 08:11:11 GMT

Hi Peter

thanks for sources, i was just wondering if wmi data source in ext 2.0 has some built in timeout limit. As i said wbemtest utility connects well (even from AG vm, that is used for this extension). Problem is probably in some network stuff, wbemtest wait for response, but extension probably not.

Re: Timeout during wmi connect

Peter_Youssef — Wed, 16 Oct 2024 08:13:28 GMT

Hi @rastislav_danis

If it possible to check the configurations listed in the attached Activegates directories regarding WMI extension.
Access denied : check the assigned permissions.
Linux

Windows

BR,

Peter

Re: Timeout during wmi connect

Peter_Youssef — Wed, 16 Oct 2024 08:28:33 GMT

Hi @rastislav_danis

Might be network or FW settings, so kindly join a call with NW or FW team to pinpoint the RC.

find a stable configuration and try to simulate and apply the same.

There is solution should be applied on the target endpoints not on the AG:

BR,

peter.

Re: Timeout during wmi connect

rastislav_danis — Wed, 16 Oct 2024 10:14:54 GMT

Sorry, but i was asking about capability (timeout value) of extensions 2.0 wmi data source. Endpoint is ok obviously. And also i'm not trying to solve customer's reasons of such slow responses.

Re: Timeout during wmi connect

p_devulapalli — Wed, 16 Oct 2024 11:13:21 GMT

Hi @rastislav_danis , I think the default timeout is 10 sec. Can you please try adding timeout attribute under wmiRemote and see if that helps ?

"wmiRemote": { "devices": [ { "host": "x.x.x.x", "user": "DOMAIN\\Administrator", "password": "Pass", "timeout": 30 } ] },

Re: Timeout during wmi connect

rastislav_danis — Wed, 16 Oct 2024 11:26:47 GMT

Hi, nice try but unfortunately it's not possible:

Re: Timeout during wmi connect

Peter_Youssef — Wed, 16 Oct 2024 11:31:18 GMT

Hi @rastislav_danis

You can define the timeout in the schema, so when you perform check it won't fail.

BR,

Re: Timeout during wmi connect

rastislav_danis — Thu, 17 Oct 2024 06:34:52 GMT

When i add timeout parameter to schema will it actually work as overrride to default?

Re: Timeout during wmi connect

Peter_Youssef — Thu, 17 Oct 2024 08:54:40 GMT

Yes, it should.

Re: Timeout during wmi connect

rastislav_danis — Fri, 15 Nov 2024 09:46:12 GMT

Timeout is probably 10s as @p_devulapalli suggested. I was not able to extend it and in the end it seems ok, that such slow reponsing devices are not included in monitoring.