topic Re: STARTUP_ERROR, total restarts - 1 in Extensions

STARTUP_ERROR, total restarts - 1

guptasahil942 — Mon, 28 Oct 2024 06:57:37 GMT

I am unable to distribute and Run the Extension to OneAgent.

I have added the ca.pem file (root certificate) to location:

Windows : C:\ProgramData\dynatrace\oneagent\agent\config\certificates on OneAgent.
Linux : /var/lib/dynatrace/oneagent/agent/config/certificates

I created an extension for testing purposes, which only sends hardcoded logs. The extension is running fine on Windows server. But it is giving error on Linux server.

For linux, 777 permissions have also been given to the ca.pem file .

Re: STARTUP_ERROR, total restarts - 1

Mike_L — Mon, 28 Oct 2024 07:13:44 GMT

Maybe you built the extension on Windows and included a Python library with native components? The full log is needed to troubleshoot it accurately.

Re: STARTUP_ERROR, total restarts - 1

guptasahil942 — Mon, 28 Oct 2024 07:23:49 GMT

The Extension was built on Windows server. But , it does not have anything which should be windows specific. Below is the snip of code:

Re: STARTUP_ERROR, total restarts - 1

Mike_L — Mon, 28 Oct 2024 08:14:49 GMT

That looks fine. You or support would have to look at the log files of the extension execution controller.