F5 Extension - Device_Timeout_Error

shakib — Tue, 16 Aug 2022 15:32:39 GMT

The question: When you set-up the F5 2.0 extension, did you have to configure anything with SNMP on your F5 side?

I was wondering if anyone else has come across this before. After setting up the F5 2.0 extension, I am getting the following error:

Failed to assign monitoring configuration to ActiveGate. Reason: UNKNOWN_ERROR:Status DEVICE_TIMEOUT_ERROR (39) returned from 1 agents (F5_IP_ADDRESS: GetBulk timout args: 1.3.6.1.2.1.1.5.0 : request timeout (after 0 retries) [status code=39]);

It looks like a connection error. But I'm wondering if because Dynatrace is connecting to our F5 via SNMP, if there is some configuration I need to make on the F5 side.

Re: F5 Extension - Device_Timeout_Error

techean — Thu, 18 Aug 2022 06:25:43 GMT

Just verify the extension connectivity is allowed in network Firewall and verify extension logs.

Hope you are following below link with trouble shooting logs.

F5 BIG-IP LTM monitoring | Dynatrace Docs

topic Re: F5 Extension - Device_Timeout_Error in Extensions

F5 Extension - Device_Timeout_Error

Re: F5 Extension - Device_Timeout_Error