topic Re: Oracle DB Extension failing under config/deploy - DB Insight works fine in Extensions

Oracle DB Extension failing under config/deploy - DB Insight works fine

asvejgaa — Fri, 30 May 2025 07:34:52 GMT

Dynatrace Managed Enviroment -
ActiveGate 1.305.57 All Extensions are Enabled on both servers and they are both member of the DEFAULT group.
Database server - Linux Redhat - OneAgent version: 1.305.98.20250114-172617

Network from AG server to DB server ok - Firewall open on port 1521,1522 and 1523

Have configured Database Insight (Oracle) to connect to the database (host/port/SID/user) - and everything works fine.

But when I try to install the same Oracle in Oracle DB Extensions it's not working - get this error;

"ERROR Failed to assign monitoring configuration to ActiveGate. Reason: The monitoring configuration requires ActiveGate
version 1.301.0 or later that supports data source sqlOracle and belongs to group "default""

Have reinstalled AG with out any change.
Restartet the ActiveGate (systemctl restart dynatracegateway)(systemctl restart extensionsmodule) no change.

When DB Insights work - looks like access to DB is Ok from the AG servers - but can't find why it's not possible to push the Oracle DB Extension.

Re: Oracle DB Extension failing under config/deploy - DB Insight works fine

Mike_L — Tue, 27 May 2025 15:00:13 GMT

Can you tell some more about the ActiveGate? Are they running on containers, or are they multi tenant maybe?

Re: Oracle DB Extension failing under config/deploy - DB Insight works fine

asvejgaa — Wed, 28 May 2025 06:55:45 GMT

It's is 2 Redhat Linux Virtuel Servers running as Enviroment Active Gate - no Container

Re: Oracle DB Extension failing under config/deploy - DB Insight works fine

Mike_L — Wed, 28 May 2025 07:15:34 GMT

Are they regular x86 servers? If so, open a support ticket.

Re: Oracle DB Extension failing under config/deploy - DB Insight works fine

asvejgaa — Wed, 28 May 2025 07:42:52 GMT

Yes - it's regular x86 servers - will open a support ticket - thanks