topic Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability in Extensions

Extension SAP GUI and ABAP Platform - SAP System and AS Availability

GerardJ — Tue, 19 Aug 2025 13:09:53 GMT

Hello
I am currently working with our SAP Basis team to explore the monitoring potential of the SAP extension.
One of their questions is: where does the availability measurement for the SAP System and Application Server come from? What is used/run to check it?
Same question for the response time of the SAP system.

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

GerardJ — Fri, 03 Oct 2025 06:42:53 GMT

Here are the answers I got from Dynatrace Team

The availability metric is not collected from SAP, but rather is a visualization of the availability of SAP from the ActiveGate running the extension.
So if the Activegate cannot reach the SAP server, availability will be 0 even if the SAP server is up.

The response time metrics are pulled directly from SAP. It is the sum of all RESPTI columns divided by the sum of all COUNT columns returned in the TASKTIMES section of the RFC function SWNC_GET_WORKLOAD_SNAPSHOT

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

gsaharan — Tue, 14 Oct 2025 07:12:51 GMT

Hi GerardJ,

We’ve recently moved to EF2 for SAP ABAP and GUI monitoring. We’re able to fetch the job table information, availability metrics, and RFC table details. However, we’re not able to view the same information we used to see in EF1 ; specifically, task types such as spool, background, dialog, and dimensions like roll wait time.

Are you able to view these metrics on your end? If so, did you perform any additional steps apart from assigning the required roles to the user?

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

GerardJ — Tue, 14 Oct 2025 08:38:01 GMT

Hi @gsaharan
Have you set up the different task types to report on within the extension configuration ?

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

gsaharan — Tue, 14 Oct 2025 09:15:58 GMT

Hi GerardJ

Thankyou so much for the solution, i didnt read the complete instruction and was configuring it same as EF1.

Is there any way to do this in one go ,we have around 10-15 TT

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

GerardJ — Tue, 14 Oct 2025 09:22:29 GMT

AFAIK there is no easy way to do this in one go...

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

gsaharan — Tue, 14 Oct 2025 09:29:44 GMT

Thankyou GerardJ

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

gsaharan — Wed, 22 Oct 2025 11:24:37 GMT

Hi GerardJ,

Did you notice any errors in the extension logs?

We’re seeing these errors, which seem to be causing gaps in data polling. However, from a resource usage point of view, everything appears to be normal.

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

GerardJ — Wed, 22 Oct 2025 11:54:52 GMT

Hi
We haven't had this kind of error since the active gates on which these extensions run have an EEC performance profile set to High limits.

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

siegi_mueller — Wed, 22 Oct 2025 12:00:28 GMT

Hi gsaharan,

you have to use "dedicate performance profile" for your active gates.

If the SAP servers are large ones, you might tweek further parameters to have enough memory for the data source to run fine.

Dedicated Performance Profile SAP Extension
https://docs.dynatrace.com/docs/extend-dynatrace/extensions20/dedicated-performance-profile

-----------------------------------------------
/var/lib/dynatrace/gateway/config/launcheruserconfig.conf
-----------------------------------------------
# Dedicated Perf Profile
-java.xmx.absolute_part=2000

-----------------------------------------------
/var/lib/dynatrace/remotepluginmodule/agent/conf/extensionsuser.conf
-----------------------------------------------
dslimit_python_cpu=50
dslimit_python_mem=2000

Cheers Siegi

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

gsaharan — Wed, 22 Oct 2025 12:02:05 GMT

Hi,

Yes, I also have my ActiveGate on the same configuration. However, I’m still unable to identify why there’s an issue with data polling. I’ve already raised this concern with support, but we haven’t received any resolution from their end yet.

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

gsaharan — Wed, 22 Oct 2025 12:02:52 GMT

Thanks, ill check this.

Re: Extension SAP GUI and ABAP Platform - SAP System and AS Availability

gsaharan — Mon, 27 Oct 2025 09:28:03 GMT

Hi,

Thank you for your input ;it really helped me out. I don’t see those errors anymore.

Just one more thing regarding my Fiori integration: I’m seeing some data gaps, but no errors are observed in the logs. Could you please clarify how the pooling actually works?
As per my understanding, it captures user traffic, right?
However, even though users are actively using the application on these systems, I don’t see any data.