topic Re: Apdex Unknown in Real User Monitoring

Apdex Unknown

Babar_Qayyum — Tue, 27 Apr 2021 12:02:41 GMT

Dear All,

A uses session has many XHR actions as Unknown for the Apdex.

Regards,

Babar

Re: Apdex Unknown

AlexanderSommer — Mon, 21 Jan 2019 11:10:01 GMT

This is a currently known issue. This is caused, because your selected Key Performance Metric is not available for these user actions. For example, if you choose Visually Complete but the user session is coming from an old browser not supporting the mutation observer API, Dynatrace can't create the Visually Complete metric and can't calculate the Apdex.
We are working on a fallback.

Re: Apdex Unknown

Babar_Qayyum — Mon, 21 Jan 2019 11:17:04 GMT

Hello @Alexander S.

Thank you for your prompt response.

Regards,

Babar

Re: Apdex Unknown

MAkimov — Tue, 12 Feb 2019 14:41:58 GMT

Hello

I have similar case for Load Actions

Apdex is not calculeting for IE browser 11

Re: Apdex Unknown

Roland — Thu, 07 Mar 2019 19:51:20 GMT

Thanks for the response. When can we expect a fix for this?

Best regards,

Roland

Re: Apdex Unknown

pshinde — Fri, 08 Mar 2019 03:36:03 GMT

HI @Alexander S. , Can you please update if any recent development on this issue

Re: Apdex Unknown

na338u — Wed, 22 May 2019 23:50:30 GMT

Any further update on this issue please?

Re: Apdex Unknown

jalpeshs — Thu, 27 Jun 2019 06:50:32 GMT

Hi @Alexander S.,

Any update on this issue ?

Please find below snapshot.

We are getting all 4 Apdex categories like Satisfied,Tolerated,Frustrated,Unknown.

What is meaning of Unknown?

Thanks & Regards,

Jalpesh

Re: Apdex Unknown

nelson_parra — Fri, 19 Nov 2021 13:46:21 GMT

HI @Alexander S.

Do you have any update on this problem, I have a client in managed that is happening to him the same in some actions user.

Best regards,
Nelson.