topic Touch action for web application in Real User Monitoring

Touch action for web application

suresh230591 — Fri, 15 May 2020 06:58:10 GMT

I can see lot of "touch" user action for our web application despite having below setting enabled. Most of these are from Safari and Chrome mobile.

How did touch action appearing if setting is not enabled?

Re: Touch action for web application

zietho — Fri, 15 May 2020 09:17:17 GMT

Dear @Suresh K.,

as stated in the text "in addition..." these two are not directly linked.

Hence we will always capture the standard event handlers like touch.

However, you can use additional custom config flags to not capture such interactions.

doNotDetect=tcs,tce

regards Thomas

Re: Touch action for web application

suresh230591 — Mon, 18 May 2020 07:48:26 GMT

Thanks @Thomas Z.

adding doNotDetect=mup,mdw,kyu,kyd,scr,tcs,tce will still detect loading of page and click actions?

What I also noticed is sometime "keypress" detected instead of "click" action. As we are using user actions data for some sort of reporting and set threshold on key user action level. This is becoming problematic to us.

What would your recommendation when it comes to monitor a web application? Whcih feature we should enable?

Thanks

Suresh

Re: Touch action for web application

zietho — Mon, 18 May 2020 07:58:38 GMT

Hey,

yes, loading of page and click should then still work.
Regarding "keypress" instead of "click" - we would need more details here and pls. feel free to create a support ticket for us to look into it, if necessary.
Our defaults (e.g., not using add. config flags like doNotDetect) are our recommendation, we introduced doNotDetect for our customers to be more flexible. How you use it depends on what you want to achieve.

regards

Thomas