topic Re: User Session Consuming in Real User Monitoring

User Session Consuming

apm_license — Mon, 04 Feb 2019 09:08:24 GMT

Hi,

I'm writing about "When does a user session end?" listed in the following site,

https://www.dynatrace.com/support/help/monitor/app...

Recently, Has conditions changed?

In the past, I remember that it was the following condition.

Past: Following 6 hours of browser/tab activity.

Now: Following 1 hour of browser/tab activity.

Best Regards,

Kohei Otsuka

Re: User Session Consuming

skrystosik — Mon, 04 Feb 2019 09:11:44 GMT

When did you see 6 hours? From Time I remember there always was an hour (the same was in Appmon).

Sebastian

Re: User Session Consuming

apm_license — Mon, 16 Oct 2023 14:49:19 GMT

In Sep 2018, It was definitely "6 hours"

Because I made materials for my colleagues to explain the condition of user session.

And, although it is another question, there are also people who write "6 hours" as well.

https://community.dynatrace.com/spaces/482/dynatrace-open-qa/questions/215461/user-session-timeout-configuration.html

Re: User Session Consuming

skrystosik — Mon, 04 Feb 2019 09:32:27 GMT

So maybe somebody from dynatrace will tell something about it. I was always remembering 60 minutes not 6 hours but maybe there was some change or mistake in documentation.

Sebastian

Re: User Session Consuming

Julius_Loman — Mon, 04 Feb 2019 09:34:48 GMT

You have to differentiate between two aspects

user session duration
DEM units calculation

User session ends

after 30 minutes of user inactivity
after closing of browser tab/window
after reaching 200 user actions or 6 hours (new session is automatically initiated)
explicitely after calling RUM JS dtrum.endSession() in the page

However, DEM units calculation is slightly different. Normally each session should equal 0.25 DEM. But there are some differences in counting sessions into DEM units:

Beginning of each hour within a session is counted as a new session (albeit it is still technically the same session within the product)
Each visited application is counted separately (if a user visits 3 applications within one session, it will be counted for each application separately).
Sessions with single action are not counted.

Re: User Session Consuming

apm_license — Tue, 05 Feb 2019 02:20:50 GMT

Thanks for your kindly reply.

As you said, I confused user session duration and DEM units calculating.