topic Re: Few user names are coming as anonymous in Real User Monitoring

Few user names are coming as anonymous

HBoina1 — Wed, 26 Aug 2020 10:07:53 GMT

Few user names are coming as anonymous but when drill down in user tag, it is showing user name. My question is why it shows as anonymous and why it is not showing direct user name

Re: Few user names are coming as anonymous

ChadTurner — Wed, 26 Aug 2020 13:12:25 GMT

This can happen if the user originates in "My Web Application" You might need to include that URL/Domain into the correct application such as "Easy Travel".

If this is not the case then I would recommend putting in a support ticket as this is unintended behavior.

Re: Few user names are coming as anonymous

JamesKitson — Wed, 26 Aug 2020 14:07:08 GMT

Hard to tell for sure from description but what you might be seeing is Dynatrace can use persistent cookies on the browser to identify returning users. This known cookie can then be used to identify a user returning to your application even if they don't 'log in.'

So for example you might see anonymous sessions since the user tag identifier wasn't observed in that session (e.g. they didn't log in) but looking at all of their sessions you might see other sessions that were tagged that are tied to the same cookie.

If that does not sound like what you're seeing please post some screen captures. In a single session if you see a user tag event the session should be tagged with that identifier.

Re: Few user names are coming as anonymous

dave_mauney — Wed, 26 Aug 2020 16:21:57 GMT

Don't be confused as to what you're looking at. When you pick a user tag, you are basically looking at all sessions tied to a given browser cookie. Some sessions may not have user tags for various reasons (like the user never logged in or has not logged in yet, for example). There can even be other users on the same cookie. For example, some other user might have logged in briefly while collaborating with the "owner" of the browser (or it could be something more nefarious - unlikely, but possible). But you can see all the sessions with all the tags, no matter which tag you use to drill down.