topic Re: Cookie opt-in mode and EU cookie law in Real User Monitoring

Cookie opt-in mode and EU cookie law

pete_lindsell — Fri, 15 Jul 2022 09:16:48 GMT

Hi,

I am implementing a cookie banner to comply with the EU Cookie Law.

Reading the dynatrace documentation I thought that enabling cookie opt-in mode would stop Dynatrace setting any cookies until dtrum.enable() is called.

This appeared to be the case, if I cleared the cookies and refreshed the page the cookies were not set but if I cleared cookies and local storage and then refreshed the page the cookes were set.

Am I misunderstanding what cookie opt-in mode should prevent?

Thanks,

Pete

Re: Cookie opt-in mode and EU cookie law

zietho — Mon, 21 Sep 2020 12:50:13 GMT

Dear Peter,

after you first used dtrum.enable(), we keep a backup of the cookie in the local/session storage. To stop sending data with Dynatrace use dtrum.disable().

Find more here: https://www.dynatrace.com/support/help/shortlink/configure-rum-privacy#opt-in-mode

kind regards

Thomas

Re: Cookie opt-in mode and EU cookie law

pete_lindsell — Mon, 21 Sep 2020 15:53:52 GMT

Hi Thomas,

Thanks very much for the response. My problem is that the cookies are being set before I call dtrum.enable() on a browser with no previous cookie, local storage, session storage.

Thanks,

Pete

Re: Cookie opt-in mode and EU cookie law

zietho — Tue, 22 Sep 2020 07:50:26 GMT

That's odd! Then I'd suggest you please open a support ticket with us such that we can have a look at this!

Thanks in advance!