topic Re: Session Replay not working when in MZ + multiple applications? in Real User Monitoring

Session Replay not working when in MZ + multiple applications?

danielbr — Thu, 24 Sep 2020 12:03:13 GMT

Hi,

Our user sessions span several apps.
When we are in the context of a management zone of only 1 app - the user actions of other apps are MASKED - which is great.

However, it seems session replay will not work in that scenario.
(it does work for the same session when not in the context of a management zone!)

Is there a way of making it work within the MZ? we'd expect to see only the parts that appropriate to the MZ...

Daniel

Re: Session Replay not working when in MZ + multiple applications?

ChadTurner — Thu, 24 Sep 2020 12:42:34 GMT

@Daniel B. without clicking into the session replay, are you able to see the replay icon on the user session actions per the application? im curious if you could watch the replay at that level, rather then the entire session as a whole.

Re: Session Replay not working when in MZ + multiple applications?

danielbr — Thu, 24 Sep 2020 13:43:43 GMT

Hi,
Thought of it myself 🙂
Icons are indeed there by the UA's. but playing them is still not working.

Daniel

Re: Session Replay not working when in MZ + multiple applications?

ChadTurner — Thu, 24 Sep 2020 13:50:18 GMT

very interesting, I would expect this functionality to work, but maybe support needs to be alerted of this limitation. I would recommend Tossing in a RFE. Developers might have just overlooked this aspect.