topic Re: SAP GUI User sessions in Real User Monitoring

SAP GUI User sessions

iim-dt-trial — Fri, 02 Oct 2020 09:19:16 GMT

I have a question about SAP GUI User sessions.

As attached, I understand that Dynatrace is able to measure the response time (time spent on CPU processing, in the database, in queues, on the network.....) per T-code.

What logs does Dynatrace see and calculate in the SAP offering?

In particular, I would like to know how Dynatrace is isolating Client, Network and Server.

For example, is Dynatrace using data that can be retrieved using ST03N?

Re: SAP GUI User sessions

Mike_L — Fri, 02 Oct 2020 09:21:54 GMT

Hi,

ST03 is (almost) exactly how we do it, just via an RFC call instead of the tcode. There is a performance clinic about SAP and Citrix that goes into some of the under the hood methods: https://www.youtube.com/watch?v=Cb-stTvw130&ab_channel=Dynatrace

Mike

Re: SAP GUI User sessions

apm_license — Sun, 04 Oct 2020 23:57:06 GMT

Hi Mike

Thank you for your answer.

However, I didn't understand the video very well.

Could you please briefly explain the main points?

Re: SAP GUI User sessions

Mike_L — Mon, 05 Oct 2020 07:56:19 GMT

The ActiveGate extension uses RFC to connect to the SAP application servers. Once connected it executes a few functions (the functions are documented here: https://www.dynatrace.com/support/help/technology-support/application-software/other-technologies/dynatrace-extension-required/sap/).

The main function which returns most of the data used for user sessions is SWNC_GET_WORKLOAD_SNAPSHOT.

Mike