topic Re: Opt-out for Real User Monitoring in Real User Monitoring

Opt-out for Real User Monitoring

franz_soengen — Fri, 12 Mar 2021 12:54:44 GMT

Hi,

I saw the blog post about Cookie opt-in mode and wondered if there was a way to implement an opt-out? Say a user decides to opt-in and then they want to undo their action.

I didn't see any dtrum.disable() but I assume it would be possible to delete all Dynatrace cookies and their backups in session storage since Dynatrace would not automatically recreate them with "Cookie opt-in mode" enabled. Does this stop the collection of RUM data for the current session though? Or is there any "more official" way of disabling RUM for a specific user from the client side?

best regards
Franz

Re: Opt-out for Real User Monitoring

joshua_raymond — Tue, 01 May 2018 13:31:07 GMT

Hey Franz,

There will be a dtrum.disable() method available soon within the product, however, I unfortunately don't have any exact timelines.

Thanks,

Josh

Re: Opt-out for Real User Monitoring

juan_moyano_mar — Tue, 29 May 2018 10:03:44 GMT

@Joshua R.:

According to this post this feature should be available now but, still, dtrum.disable() throws an error.

Any idea?

Re: Opt-out for Real User Monitoring

joshua_raymond — Thu, 31 May 2018 14:07:31 GMT

Hi Juan,

Can you please ensure that you are using v144 of the agent? The dtrum.disable() function is available within this version as explained within this blog post.

Thanks,

Josh