https://community.dynatrace.com/t5/Real-User-Monitoring/IP-determination/m-p/117803#M1737 <P>Hello,</P> <P>Using browser extension, we are not able to identify the real CLient IP address for web request going thru an external SaAS proxy as ZSCALER.</P> <P>Dynatrace SaAAS "user sessions" is not able to identify the real IP address on the client instead Dynatrace use the proxy gateway to locate the client.</P> <P>Does somebody have any good advice ?</P> <P>&nbsp;</P> Tue, 27 Apr 2021 12:31:50 GMT jerome_cizeron 2021-04-27T12:31:50Z https://community.dynatrace.com/t5/Real-User-Monitoring/IP-determination/m-p/117803#M1737 <P>Hello,</P> <P>Using browser extension, we are not able to identify the real CLient IP address for web request going thru an external SaAS proxy as ZSCALER.</P> <P>Dynatrace SaAAS "user sessions" is not able to identify the real IP address on the client instead Dynatrace use the proxy gateway to locate the client.</P> <P>Does somebody have any good advice ?</P> <P>&nbsp;</P> Tue, 27 Apr 2021 12:31:50 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/IP-determination/m-p/117803#M1737 jerome_cizeron 2021-04-27T12:31:50Z https://community.dynatrace.com/t5/Real-User-Monitoring/IP-determination/m-p/117804#M1738 <P>I'm not familiar ZSCALER but I guess the client IP address is sent in a different header or completely removed. Can you take a look at the headers for such a request and check if the client IP is on a different header.<BR />You can add this header or change the processing order of the headers on this view: Global settings -&gt; Web &amp; mobile monitoring -&gt; IP determination<BR /><BR />If you need more help, please open a support ticket: <A href="https://www.dynatrace.com/support/contact-support/">https://www.dynatrace.com/support/contact-support/</A></P><BR /> Tue, 07 May 2019 07:53:42 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/IP-determination/m-p/117804#M1738 AlexanderSommer 2019-05-07T07:53:42Z