topic Re: Is it possible to delete session data of some users? in Real User Monitoring

Is it possible to delete session data of some users?

ntanaka — Fri, 15 Jul 2022 09:02:39 GMT

Hi,

Our customer would like to delete session data of some users for privacy protection reasons.

Is it possible?

Best Regards,

Natsumi Tanaka

Re: Is it possible to delete session data of some users?

skrystosik — Mon, 27 May 2019 06:46:17 GMT

There is no such option (as I know). But you can enable masking IP addresses. In such case, last part of IP address will be set as 0. You should use as well as user tag some local ID, note username and from RODO side you should be safe 🙂 Sessions older than 35 days are deleted automatically.

Sebastian

Re: Is it possible to delete session data of some users?

ntanaka — Mon, 27 May 2019 06:58:06 GMT

Hi Sebastian,

Thank you very much for your quick response!

I also guess there is no option to choose user sessions to delete, but I would like to confirm just in case.

It is kind of you to let me know some tips to use IP address masking option.

I will try it!

Best Regars,

Natsumi Tanaka

Re: Is it possible to delete session data of some users?

AlexanderSommer — Mon, 27 May 2019 09:04:02 GMT

You can't delete user sessions as this would require to recalculate all reports, problems (affected users) etc.
But in order to full fill data privacy, Dynatrace is providing a service to make user sessions anonymous https://www.dynatrace.com/support/help/extend-dynatrace/dynatrace-api/environment-api/anonymization/

Re: Is it possible to delete session data of some users?

ntanaka — Tue, 28 May 2019 02:17:18 GMT

Hi Aleander,

Thank you for your answer. I will consider to use Anonymization API.