topic Re: Third party click in Browser in Real User Monitoring

Third party click in Browser

henk_stobbe — Thu, 04 Feb 2021 08:42:55 GMT

Hello,

When a user clicks on a icon that contains a third party Url, (Facebook, Twitter, any Feedback Button), can we make that visible in Dynatrace?

KR Henk

Re: Third party click in Browser

Babar_Qayyum — Thu, 04 Feb 2021 09:39:33 GMT

Hello @Atos A.

It may be a little helpful to Monitor a third-party service as a separate service

https://www.dynatrace.com/support/help/how-to-use-dynatrace/transactions-and-services/monitoring/monitor-3rd-party-services/

Regards,

Babar

Re: Third party click in Browser

henk_stobbe — Thu, 04 Feb 2021 09:57:00 GMT

Hello Barbar,

I always thought that this was only applicable for services calling a third party service, but does this also work for urls that originate in the browser (application)?

KR Henk

Re: Third party click in Browser

henk_stobbe — Thu, 04 Feb 2021 13:49:46 GMT

I think I found the answer, this is registered as a metric, split up between 1st and 3rd party.

So in other words you can only see how many times your app got clicks on Facebook, but you can not relate this to any session or useraction.

Re: Third party click in Browser

bobby_crumley — Thu, 04 Feb 2021 16:07:56 GMT

Atos - You might try adding the third party service as a custom device, so that when Dynatrace identifies the certain IP address you tell it what it's looking it. If you're only looking for DEM clicks then yes, you found what you were looking for in the third party components and as far as I'm aware your answer to yourself is accurate.