topic Re: Mobile App data collection seems disabled in Real User Monitoring

Mobile App data collection seems disabled

a_chiaravalle — Tue, 27 Apr 2021 11:23:13 GMT

Hello
We are trying to monitor an Android app with oneagent, and after some testing, Dynatrace is not showing any user action for this app.
However, even if encrypted, tcpdump shows network traffic exchanged between the mobile phone and the cluster active gate endpoint IP.
In this situation, the troubleshooting instructions from Dynatrace manuals, recommend to test this url:

https://<psg-url>:<port>/mbeacon/<environment id>?type=m&p=<app id>
https://<Active gate IP>:9999/mbeacon/9f06b27f-7116-47d6-8165-15826479ed49?type=m&app=567f5551-c41e-4ffe-96da-79206e6e18b2

that shows this response:

type=m&cp=0

this mean the data collection is disabled for this app (the response contains the string; cp=0).
How can I enable the data collection ? Please consider that the mobile application in Dynatrace is still enabled (monitoring ON).

Thanks
Antonello

Re: Mobile App data collection seems disabled

skrystosik — Sat, 30 Nov 2019 11:07:48 GMT

Did you have configured ActiveGate as Entry Point for beacons data in application configuration? You can switch it there to accept beacons on extra endpoint on API (if it is monitored by OneAgent). Maybe someone has changed it?

Sebastian

Re: Mobile App data collection seems disabled

a_chiaravalle — Sat, 30 Nov 2019 15:13:08 GMT

Hi Sebastian

this is how the mobile application is configured, so it send data to Cluster Active gate:

The cluster Active gate has this endpoint configuration:

This the result when I browse the beacon url:

and seems the data collection is disabled, the appid and enviroment id in beacon url are from the app definition instruction for monitoring the android app

please let me know if I miss something.

thanks

Re: Mobile App data collection seems disabled

skrystosik — Sun, 01 Dec 2019 10:25:44 GMT

cp=0 means as well that application id is unknown. Are you sure that you have proper application Id in url?

Sebastian

Re: Mobile App data collection seems disabled

a_chiaravalle — Mon, 02 Dec 2019 08:51:41 GMT

HI Sebastian

I've got the appid from the application definition in Dynatrace, this is the screenshot:

is this right?

Thanks

Antonello

Re: Mobile App data collection seems disabled

skrystosik — Mon, 02 Dec 2019 09:45:39 GMT

it seems to be ok. Open support ticket then, may be best option to resolve your issue.

Sebastian