topic Re: How to define key user action in Jira for queries in Real User Monitoring

How to define key user action in Jira for queries

sascha_koerner — Fri, 30 Sep 2022 11:09:20 GMT

Hi guys,

we are just analyzing our jira and confluence environment with Dynatrace Managed. Customer defined 5 Key Metrics that he want to have presented on a dashboard and in the future there should be notifications on them.

One action that we should monitor for him is the query in jira. I just made it and found the request in my user session, but I have no idea how to make a metric or a key user action from this.

This is the resulting part in my user session:

clicked on waterfall analysis:

But everything is in this /issues. How can I break it down to particular actions like the search query.

Thanks for you help in advance.

Sascha

Re: How to define key user action in Jira for queries

pahofmann — Tue, 04 Feb 2020 11:36:16 GMT

To add it as a Key User Action, go to the Application and under Top 3 User Actions click on View full details. From there you can search for the User action, open it and select Mark as key user action:

If you aren't intereseted in the whole User Action, but just the specific querry request look into the key requests for the service that is called.

Re: How to define key user action in Jira for queries

sascha_koerner — Tue, 04 Feb 2020 12:47:47 GMT

Hi Patrick, thanks for your answer. I just went to the specific query request and found "/secure/QuickSearch" - that is what I wanted to find.

But is it possible to find from there a metric oder key user action on this specific "/secure/QuickSearch" request ?

Best regards

Re: How to define key user action in Jira for queries

pahofmann — Tue, 04 Feb 2020 17:27:16 GMT

Not 100% sure what you are trying to acomplish, could you elaborate a bit?

If you want to know in which user actions the request "/secure/QuckSearch" is called in general you should take a look at the backtrace. You can find it in the Service Details as a drill down from the specific Request:

Or is there a specific metric you want to track for that request / user action?

Re: How to define key user action in Jira for queries

Yosi_Neuman — Thu, 06 Feb 2020 07:16:55 GMT

Hi @Sascha K., to address your need to monitor specific query request and found "/secure/QuickSearch" you need to create request attribute on he URL and use it as request naming rule which will split the request according to the request attribute

More detailed explanation and information you can find in the Blog

HTH

Yos