topic Re: User tag sales force in Real User Monitoring

User tag sales force

ratchanad — Mon, 26 Apr 2021 10:39:41 GMT

I will user tagging salesforce, What do I have to do?

Re: User tag sales force

Radoslaw_Szulgo — Wed, 19 Feb 2020 10:04:01 GMT

Hi,

follow the instruction here: https://www.dynatrace.com/support/help/how-to-use-dynatrace/real-user-monitoring/how-to-use-real-user-monitoring/cross-application-user-session-analytics/identify-individual-users-for-session-analysis/

For your case it seems CSS selector: ".profile-link-label" should work.

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 10:17:34 GMT

I tried but did not receive

Re: User tag sales force

skrystosik — Wed, 19 Feb 2020 10:40:01 GMT

You have to wait few minutes to have it. Before whole session will be tagged you will be able to see tag event inside particular user sessions.

Sebastian

Re: User tag sales force

Radoslaw_Szulgo — Wed, 19 Feb 2020 10:45:48 GMT

To verify if it works you can execute the following javascript code in browser's Console:

document.querySelector(".profile-link-label");

As a result you should get a HTML DOM element with the username inside. Otherwise you will receive "null". It may happen that the element you are looking for is typically hidden until e.g. user menu is opened, thus cannot be fetched by OneAgent at start.

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 10:51:43 GMT

Not the same The value still depends on Anonymous.

Re: User tag sales force

skrystosik — Wed, 19 Feb 2020 10:55:56 GMT

Did you check cookies as well? Maybe there is value you can use as a tag in this example?

Sebastian

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 11:14:07 GMT

I cleared the cookies but I haven't

Re: User tag sales force

skrystosik — Wed, 19 Feb 2020 12:03:10 GMT

I'm not asking about clearing cookies, application sometimes is storing user id in cookies.

Sebastian

Re: User tag sales force

Radoslaw_Szulgo — Wed, 19 Feb 2020 13:05:00 GMT

what was the result of that script I provided?

Re: User tag sales force

ChadTurner — Wed, 19 Feb 2020 13:15:08 GMT

The easiest way to capture a CSS Selector is to go to the webpage via chrome, and highlight the text you want to capture. Once highlighted, right click and select inspect. This will take you directly to the code level that supply's the highlighted entity. Right click that entity and copy the selector.

You can toss it into notepad for the time being and then create the application tag within the desired application in Dynatrace.

I recommend writing down the time when you save the change in your Dynatrace Application. It takes about 30 mins for new sessions to show up within the User Sessions Page. You yourself can access your application and create your own user session and see if it keys off on you. Just keep in mind there could be a delay. And always make sure you close out of the webpage when you are done or clear out the cookies. Just remember of the delay, if you dont see sessions right away, give it some time.

Let me know if you have any issues.

-Chad

Re: User tag sales force

skrystosik — Wed, 19 Feb 2020 13:26:06 GMT

Extra question, you have OneAgent installed on this application or it is Agentless rum monitoring? If this is agentless rum monitoring, changing configuration may need upgrade snippet implemented inside this page. If you used dynatrace cdn, configuration is refreshing within hour.

Sebastian

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 13:28:34 GMT

May I have a way to add a user tag using cookies?

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 13:33:52 GMT

still the same.

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 13:37:11 GMT

not install Agent.

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 13:40:00 GMT

didn't still the same

Re: User tag sales force

skrystosik — Wed, 19 Feb 2020 13:43:02 GMT

What is your snippet configuration in Application settings?

Re: User tag sales force

ratchanad — Wed, 19 Feb 2020 13:50:00 GMT

install for this picture

Re: User tag sales force

skrystosik — Wed, 19 Feb 2020 14:01:34 GMT

Ok so in such case application configuration should be refreshing almost instantly (there is API url for that case as well for SaaS and Managed version -> via cluster active gate of Dynatrace). In such case you should check @Radoslaw S. suggestion and past this in browser console on page where you are trying to extract user name:

document.querySelector(".profile-link-label");

If you will receive value you need without problems it has to work as well for application in DT. If you will receive null, it means that this will not work because of page specification.

Sebastian

Re: User tag sales force

ratchanad — Mon, 24 Feb 2020 08:53:43 GMT

I'd like to ask, If the front page is like a list menu, so can I get null?