topic user tag for Guidewire in Real User Monitoring

user tag for Guidewire

loutfi_samadi — Mon, 01 Feb 2021 21:21:35 GMT

Hi everyone,

We are currently monitoring Guidewire applications with Dynatrace and I am having trouble getting the user tags to work.

This is the piece of code:

<input type="text" name="Login:LoginScreen:LoginDV:username" id="Login:LoginScreen:LoginDV:username" label="User name"

When I do inspect element -> copy selector for this specific part I get : #Login\:LoginScreen\:LoginDV\:username

I tried to set it as CSS selector but didn't work.

If any of you have experience with Guidewire, I would appreciate any help.

Re: user tag for Guidewire

ChadTurner — Mon, 01 Feb 2021 21:40:46 GMT

We had a similar issue, turned out that the Dev team had that data masked so we could not grab that as the ID. We worked with the Dev team to capture the data. Do you know if once the user is logged in, is there name present anywhere? then you can just grab that metadata as its shown. Like "Welcome James"

Re: user tag for Guidewire

loutfi_samadi — Mon, 01 Feb 2021 21:44:51 GMT

After digging a little bit I found that the ID is hidden in the page title, now I'm trying to find a way to use this information for user tags.
I created a placeholder but I don't think that I can use it as a user tag.

Re: user tag for Guidewire

zietho — Tue, 02 Feb 2021 18:17:09 GMT

no, but you can use pretty much the same available data sources for your user tag rule as well.

regards

Thomas

Re: user tag for Guidewire

loutfi_samadi — Tue, 02 Feb 2021 22:13:10 GMT

Placeholders are pre-defined so I could find the page title but in user tags I couldn't.