topic Re: Turn on/off RUM conditionally in Real User Monitoring

Turn on/off RUM conditionally

Tim_Abil — Mon, 26 Apr 2021 11:58:55 GMT

Our application redirects users to a login page thats on another domain. So our bounce rate is being significantly skewed since landing on the main page initializes RUM, registers a single "visit" action and redirects immediately to the login page; and DT counts that as a bounce. We'd like to turnoff all of monitoring until the user is authenticated so that the bounce rate is calculated properly. From the dtrum documentation I see two potential candidates dtrum.setAutomaticActionDetection() and/or dtrum.enable()/disable(). However it's not clear whether either of those will actually turn off the reports related to bounce rate.

Re: Turn on/off RUM conditionally

Joe_Hoffman — Fri, 20 Nov 2020 16:55:27 GMT

I think you're on the right track. If RUM is not enabled automatically, and you manually enable it using dtrum.enable(), then you can control when RUM starts. The downside is that you will loose visibility into the page activities prior to enabling RUM.

Re: Turn on/off RUM conditionally

Tim_Abil — Fri, 20 Nov 2020 19:25:48 GMT

@Joe H. Do you think if we manually report more than 1 single user action during the main page load, it would make DT not count that session as bounced?

Re: Turn on/off RUM conditionally

Joe_Hoffman — Fri, 20 Nov 2020 19:43:03 GMT

The definition of a bounce is a visit with a single user action. So yes I think you are right, manually report a second user action and that should eliminate the false bounces. But you will still have two sessions for that user, one from the landing page, the other from the login onwards.