topic Re: Mobile app monitor with instrument web server as beacon endpoint. in Real User Monitoring

Mobile app monitor with instrument web server as beacon endpoint.

joey_wu — Thu, 08 Apr 2021 03:07:01 GMT

Dear all

Does any one has experience about this topic?

I am using Dynatrace Managed 1.212 and oneAgent 1.207 on IHS with full stack.

I have done all setting include rebulid app.

But after that i can't receive any data from app.

And i have try the beacon url , and it response:

FL(apache,UemDisabled)|enabled=false|name=ruxitagentjs|config=domain%3Dtbb.com.tw%7CreportUrl%3D%2Frb_6bd3ba26-3863-4242-9ec6-7d23a61b5fa0%7Capp%3Dea7c4b59f27d43eb%7Crcdec%3D1209600000%7CfeatureHash%3DICA2SVfqru%7Cvcv%3D2%7Crdnt%3D1%7Cuxrgce%3D1%7Csrcss%3D1%7Cbp%3D3%7Csrmcrv%3D10%7Ccuc%3Dzurx5bwz%7Cmel%3D100000%7Cdpvc%3D1%7ClastModification%3D1617849351830%7CdtVersion%3D10211210318124316%7Csrmcrl%3D1%7Ctp%3D500%2C50%2C0%2C1%7Cuxdcw%3D1500%7Cvs%3D2%7CagentUri%3D%2Fruxitagentjs_ICA2SVfqru_10211210318124316.js|featureHash=ICA2SVfqru|version=|buildNumber=10211210318124316|lastModification=1617849351830

Does this message normal?

Thanks.

Re: Mobile app monitor with instrument web server as beacon endpoint.

Julius_Loman — Thu, 08 Apr 2021 09:56:44 GMT

Your output says - UemDisabled. I'm not absolutely sure here, but it looks like you have disabled UEM for this particular process and maybe that's why your beacons do not arrive and you can't see any data.

If you don't see any data from mobile apps , this can have many reasons.

Re: Mobile app monitor with instrument web server as beacon endpoint.

The_AM — Mon, 03 May 2021 00:35:57 GMT

Hi Joey,

Please check if the IHS process group indeed has real user monitoring disabled or not?

As per instructions here: https://www.dynatrace.com/support/help/shortlink/rum-injection#example