topic Re: Session Replay -- How to view? in Real User Monitoring

Session Replay -- How to view?

jamesskyoung — Sun, 04 Aug 2019 08:12:24 GMT

I've enabled session repllay -- but can't find where to view a session in the UI? I select a session but it does not provide me any way to replay it? ust be missing something...

Cheers,

Re: Session Replay -- How to view?

skrystosik — Sun, 04 Aug 2019 08:16:10 GMT

Go to User Sessions. On filter on top pick Session Replay => Yes. Than you will have all sessions that has proper recording available. When you go to such session you will see play button for whole session or for each action of it separate.

Sebastian

Re: Session Replay -- How to view?

jamesskyoung — Sun, 04 Aug 2019 09:06:03 GMT

Tx.. Just evaluating this.. Apologies for the easy questions 🙂 Next up will be Conversion goals

Re: Session Replay -- How to view?

simon_scheurer — Wed, 07 Aug 2019 07:17:31 GMT

@James Y. if not all sessions have session replay, then this is either a) due to not all applications having Session Replay enabled and/or b) due to cost control settings that will lead to recording only a sub-set of all sessions. So if you want more sessions to be recorded, just change these settings accordingly.

Re: Session Replay -- How to view?

Karolina_Linda — Thu, 08 Aug 2019 05:50:13 GMT

This is what this forum is for 🙂

Re: Session Replay -- How to view?

jeevan — Thu, 25 Mar 2021 12:55:40 GMT

@jamesskyoung wrote:
I've enabled session repllay -- but can't find where to view a session in the UI? I select a session but it does not provide me any way to replay it? ust be missing something...

Cheers,

Hey, i have turned on session replay but unable to find any session recorded... it's still taking me to the configuration page... what to do? please help

Re: Session Replay -- How to view?

nick_hurt — Tue, 30 Mar 2021 23:42:26 GMT

Is this a managed cluster? All user sessions that have session replays available should have a "Session Replay" menu toggle option just underneath the user session analysis. If session replay is enabled, and there is new user traffic then be sure to check transaction storage of the cluster - the replays could be getting truncated due to storage capacity.

Re: Session Replay -- How to view?

ChadTurner — Wed, 31 Mar 2021 13:55:24 GMT

You also have to ensure you have licenses for session replay as it consumes more than a regular User Session. Also I believe you will need a chrome plugin, but you should be prompted for that.

After confirming that you are licensed for Session replay, check your application to ensure that you have session replay turned on.

You can turn session replay on Globally via the Settings but also you can turn it off/on at the application level to allow the ability to exclude/include certain applications with session replay to help control license consumption.