topic Re: RUM Data is not reporting in the application in Real User Monitoring

RUM Data is not reporting in the application

v_kumar_korlepa — Fri, 30 Jul 2021 17:40:33 GMT

Hi There,

All of a sudden we are stopped receiving the data for our RUM application, even though all the configurations is in correct.

Can you please help any with this?

Regards

Karthik

Re: RUM Data is not reporting in the application

ryan_ott — Fri, 30 Jul 2021 18:45:43 GMT

Hello,

Are you using auto-instrumentation using OneAgent? I would first double-check to see if RUM javascript tag is injecting properly into the application webpages. View the HTML source of a web page that should be monitored and look for a script tag containing 'ruxit'.

If it is not there, then there may be an issue preventing the OneAgent from injecting properly.

If it is there, then the RUM beacon may not be able to communicate back to the Dynatrace environment.

Please let me know what you find.

-Ryan

Re: RUM Data is not reporting in the application

waikeat_chan — Sat, 31 Jul 2021 02:40:41 GMT

Would it be because of "New beacon protocol format in Dynatrace version 1.219+"?

https://www.dynatrace.com/support/help/how-to-use-dynatrace/real-user-monitoring/setup-and-configuration/web-applications/initial-configuration/firewall-constraints-for-rum/

Re: RUM Data is not reporting in the application

Yosi_Neuman — Sat, 31 Jul 2021 11:30:25 GMT

More explanations on @ryan_ott suggestion can be found in documentation on How can I confirm that the RUM JavaScript downloaded successfully? and the next step will be with How can I confirm that the RUM JavaScript reports data to the server?

HTH

Yos