topic Re: Few user names are coming as Anonymous but when i drill down in user tag i can see the user name. in Real User Monitoring

Few user names are coming as Anonymous but when i drill down in user tag i can see the user name.

azeez_mohammed2 — Fri, 30 Sep 2022 12:12:18 GMT

I have configured user tag, I was getting all usernames initially. Now few users name were reflecting as Anonymous but when I drill down I can see the username in the user tag ROW.

Re: Few user names are coming as Anonymous but when i drill down in user tag i can see the user name.

Babar_Qayyum — Mon, 21 May 2018 11:15:06 GMT

Hello Azeez,

Dynatrace typically shows all the sessions of each individual user, even when those sessions are anonymous (non-authenticated users identified with browser cookies) or when a user tag has been edited or deleted.

Cookies enable Dynatrace to assign even anonymous user sessions to known users. As long as a user has logged into your application at least once, you can search for and identify that user, even when the user accesses your application within anonymous, unauthenticated sessions. This is particularly useful for analyzing periods of time when a user may not have been able to log into your application due to an issue with your authentication service.

Review the below link for more insight.

https://www.dynatrace.com/support/help/user-experi...

Regards,

Babar

Re: Few user names are coming as Anonymous but when i drill down in user tag i can see the user name.

siva_kumar — Mon, 04 Jun 2018 15:49:09 GMT

Hi Babar,

Is there any solution/fix for this issue? We are also facing
the same issue in our Dynatrace implementation. We are working to create a
report based on user tags and also export the RUM data for external data
analytics tools. Even Dynatrace Cookies, why does it assign anonymous user
sessions to known users. What is the fix to address this?

Re: Few user names are coming as Anonymous but when i drill down in user tag i can see the user name.

SachinJindal — Wed, 01 Mar 2023 13:54:51 GMT

Have the same issue where Few user names are coming as Anonymous , can someone help on this. Page which has metadata works fine but if i dont have meta data however user under below icon which is present on each page. if we click on below icon user name is present however have ccs selector as well , can someone help how to fix Anonymous issue