topic Re: Shadow DOM - We need Session Replay to work with this technology in Real User Monitoring

Shadow DOM - We need Session Replay to work with this technology

jjeffress1 — Thu, 03 Mar 2022 11:01:49 GMT

We have migrated our Transfer funds application to new technology and when playing the session back in Session replay we can NOT see the shopping cart open up and see why our customers are having issues. Will this ability be coming in 2022?

Thanks

Re: Shadow DOM - We need Session Replay to work with this technology

Radoslaw_Szulgo — Wed, 02 Mar 2022 16:22:51 GMT

I suppose this is related to Product Ideas:

https://community.dynatrace.com/t5/Dynatrace-product-ideas/RFE-Automatic-RUM-detection-for-ShadowDom-elements-and-user/idi-p/170763
https://community.dynatrace.com/t5/Dynatrace-product-ideas/Session-replay-support-for-Shadow-DOM/idi-p/164034

Please follow these product ideas for updates.